Looking for a mHelpDesk alternative?

mHelpDesk is built for 5-30 employee service teams. Fieldproxy is the AI-native FSM that builds itself around your operation — describe a change in plain English and our platform implements it. Think Lovable, but for field service.

AI Command Center for dispatch + customer commsAI-driven customization for everything else

Fieldproxy vs mHelpDesk at a glance

Where the two platforms differ on the decisions that actually move ROI.

	Fieldproxy	mHelpDesk
Pricing	Transparent, no setup fees	$169-$249/month flat + $0-$500 setup
Implementation	1-3 weeks	1-3 weeks
AI Command Center	Voice + chat for dispatch, quoting, comms	No
AI-driven customization	Describe a change in plain English → built live	No — requires PS hours or admin clicks
Multi-vertical support	Any service business	General service teams, fixed templates
Custom mobile apps	Per role and per industry	Standard mobile app
Contract terms	Monthly or annual	Monthly or annual

Pricing

Fieldproxy

Transparent, no setup fees

mHelpDesk

$169-$249/month flat + $0-$500 setup

Implementation

Fieldproxy

1-3 weeks

mHelpDesk

1-3 weeks

AI Command Center

Fieldproxy

Voice + chat for dispatch, quoting, comms

mHelpDesk

AI-driven customization

Fieldproxy

Describe a change in plain English → built live

mHelpDesk

No — requires PS hours or admin clicks

Multi-vertical support

Fieldproxy

Any service business

mHelpDesk

General service teams, fixed templates

Custom mobile apps

Fieldproxy

Per role and per industry

mHelpDesk

Standard mobile app

Contract terms

Fieldproxy

Monthly or annual

mHelpDesk

Monthly or annual

Where mHelpDesk struggles

Honest gaps we hear about from teams currently using mHelpDesk.

Limited customization beyond packaged fields

Mobile app lags newer alternatives

Reporting is template-based only

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Command Center — voice and chat agents…

AI Command Center — voice and chat agents for dispatch, quoting, and customer comms

AI-driven customization — describe workflow changes in plain…

AI-driven customization — describe workflow changes in plain English and the platform implements them (Lovable for FSM)

Custom workflows and reporting without engineering tickets

mHelpDesk pricing vs Fieldproxy pricing

No surprise add-ons, no $5K+ implementation fees, no annual commitment to try.

mHelpDesk

Field service management for service businesses

Pricing: $169-$249/month flat
Setup: $0-$500
Implementation: 1-3 weeks
Contract: Monthly or annual

Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing: Custom pricing tailored to your operation
Setup: $0
Implementation: 1-3 weeks
Contract: Monthly or annual

Or browse our full pricing plans →

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When mHelpDesk is the right choice

Flat pricing
Solid quoting and invoicing
Good QuickBooks integration

When Fieldproxy is the right choice

AI Command Center — voice and chat agents for dispatch, quoting, and customer comms
AI-driven customization — describe workflow changes in plain English and the platform implements them (Lovable for FSM)
Custom workflows and reporting without engineering tickets
You need to scale beyond HVAC / Plumbing into adjacent verticals without re-platforming
You want transparent pricing without surprise implementation or customization fees

Switching from mHelpDesk to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

Free migration consultation

We map your existing mHelpDesk workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.

Data migration assistance

We help export and import your customer, job, and asset data from mHelpDesk — no spreadsheets or copy-paste required.

Parallel run period

Run both platforms in parallel for 2 weeks before fully cutting over, so your team gains confidence with no service interruption.

Frequently asked questions

About Fieldproxy as a mHelpDesk alternative.

Is Fieldproxy a good mHelpDesk alternative?

Yes, particularly if you need AI Command Center — voice and chat agents for dispatch, quoting, and customer comms. Fieldproxy serves HVAC, Plumbing, Electrical, Cleaning and any other service vertical with custom workflows, AI dispatching, and transparent pricing.

How does Fieldproxy pricing compare to mHelpDesk?

mHelpDesk pricing starts at $169-$249/month flat with $0-$500 in setup fees. Fieldproxy uses transparent pricing tailored to your operation with no setup fees and a faster time-to-live (1-3 weeks → 1-3 weeks with Fieldproxy).

How long does it take to switch from mHelpDesk to Fieldproxy?

Most teams switch from mHelpDesk to Fieldproxy in 2-4 weeks. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.

Does Fieldproxy work for HVAC?

Yes. Fieldproxy is used by HVAC businesses ranging from 5 to 500+ technicians. Unlike mHelpDesk, the platform isn't locked into one vertical — it adapts to your specific HVAC operation.

Can Fieldproxy replace mHelpDesk for AI features?

Fieldproxy is AI-native in two specific ways mHelpDesk isn't. First, the AI Command Center handles dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Fieldproxy uses AI-driven customization — operators describe a workflow change in plain English and the platform builds it live. It's the closest thing to Lovable, for FSM. mHelpDesk typically requires third-party AI add-ons for the first capability and has no equivalent of the second.

How quickly can I customize Fieldproxy compared to mHelpDesk?

Most workflow changes in Fieldproxy take minutes — describe what you want in plain English and the platform builds it. mHelpDesk typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.

What customer support does Fieldproxy offer compared to mHelpDesk?

Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, no implementation fee for changes.