Fieldproxy vs mHelpDesk

The AI-native mHelpDesk alternative that fits your exact workflow

mHelpDesk is built for service teams. Fieldproxy molds to your exact operation, describe a change in plain English and it's built in minutes, not months, with AI agents running dispatch, quoting, and customer comms.

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AI Agents for dispatch + customer commsAI-driven customization for everything else

Fieldproxy vs the alternatives

Trusted by Enterprise field service teams

Want to see this on your own operation?

A walkthrough built around your trade and how your team works today, not a canned demo.

See it on my data

Within a day

to match your exact workflow, not months

Same day

changes when you ask

Unlimited

users, one price for the company

Confirm + Undo

on every AI change

At a glance

Fieldproxy vs mHelpDesk at a glance

Where the two platforms differ on the decisions that actually move ROI.

	Fieldproxy	mHelpDesk
Pricing	Flat per organization, unlimited users, quoted on a call	$169-$249/month flat + $0-$500 setup
Implementation	Within a day	Days
AI Agents	Voice + chat for dispatch, quoting, comms	Varies by plan or add-on
Command Center	Changes your setup on request (job types, prices, forms, rules), with confirm + Undo	Settings changed by hand by an admin
AI-driven customization	Describe a change in plain English → built live	No, requires PS hours or admin clicks
Multi-vertical support	Any service business	General service teams, fixed templates
Custom mobile apps	Per role and per industry	Standard mobile app
Contract terms	Annual	Monthly or annual

Pricing

Fieldproxy

Flat per organization, unlimited users, quoted on a call

mHelpDesk

$169-$249/month flat + $0-$500 setup

Implementation

Fieldproxy

Within a day

mHelpDesk

Days

AI Agents

Fieldproxy

Voice + chat for dispatch, quoting, comms

mHelpDesk

Varies by plan or add-on

Command Center

Fieldproxy

Changes your setup on request (job types, prices, forms, rules), with confirm + Undo

mHelpDesk

Settings changed by hand by an admin

AI-driven customization

Fieldproxy

Describe a change in plain English → built live

mHelpDesk

No, requires PS hours or admin clicks

Multi-vertical support

Fieldproxy

Any service business

mHelpDesk

General service teams, fixed templates

Custom mobile apps

Fieldproxy

Per role and per industry

mHelpDesk

Standard mobile app

Contract terms

Fieldproxy

Annual

mHelpDesk

Monthly or annual

See your own jobs running in Fieldproxy, not mHelpDesk’s template.

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The gaps

Where mHelpDesk struggles

Honest gaps we hear about from teams currently using mHelpDesk.

Limited customization beyond packaged fields

Mobile app lags newer alternatives

Reporting is template

based only

The answer

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Agents

Voice and chat agents for dispatch, quoting, and customer comms

Command Center that changes your setup on request

Describe workflow changes in plain English and the platform implements them, as a preview you confirm, with Undo

Custom workflows and reporting without engineering tickets

See it built around how your team already works.

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Pricing

mHelpDesk pricing vs Fieldproxy pricing

Lower per-user cost, a scoped one-time implementation, and you’re live within a day.

mHelpDesk

Field service management for service businesses

Pricing: $169-$249/month flat
Setup: $0-$500
Implementation: Days
Contract: Monthly or annual

Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing: Custom pricing tailored to your operation
Setup: Scoped, one-time
Implementation: within a day
Contract: Annual

Get a custom quote

Or browse our full pricing plans →

Honest take

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When mHelpDesk is the right choice

You want a simple flat-price tool with quoting, invoicing and QuickBooks, and your process fits its fields.

When Fieldproxy is the right choice

Best for processes that don’t fit a template, set up for you.

You need customization beyond packaged fields and template reports.
You want AI agents for dispatch and customer messages, not just records.

Migration

Switching from mHelpDesk to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

Free migration consultation
We map your existing mHelpDesk workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.
Data migration assistance
We help export and import your customer, job, and asset data from mHelpDesk, no spreadsheets or copy-paste required.
A planned cutover
We pick the switch-over day with you and train the team before it, so there is no service interruption.

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FAQ

Frequently asked questions

About Fieldproxy as a mHelpDesk alternative.

Is Fieldproxy a good mHelpDesk alternative?

Yes, particularly if you need AI Agents, voice and chat agents for dispatch, quoting, and customer comms. Fieldproxy serves HVAC, Plumbing, Electrical, Cleaning and any other service vertical with custom workflows, AI dispatching, and transparent pricing.

How does Fieldproxy pricing compare to mHelpDesk?

mHelpDesk pricing starts at $169-$249/month flat with $0-$500 in setup fees. Fieldproxy is priced flat per organization with unlimited users, sized to your job volume, with a scoped one-time implementation and a faster time-to-live (Days → within a day with Fieldproxy).

How long does it take to switch from mHelpDesk to Fieldproxy?

Most teams switch from mHelpDesk to Fieldproxy within a day. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.

Does Fieldproxy work for HVAC?

Yes. Fieldproxy is used by HVAC businesses, from single crews to multi-region operations. Unlike mHelpDesk, the platform isn't locked into one vertical, it adapts to your specific HVAC operation.

Can Fieldproxy replace mHelpDesk for AI features?

Fieldproxy is AI-native in two specific ways mHelpDesk isn't. First, AI Agents handle dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Command Center changes your setup on request: operators describe a workflow change in plain English, check the preview and confirm it, with one click to Undo. Autopilot also works follow-ups such as estimate approvals and unpaid invoices, posting a card for each one that a person approves. mHelpDesk typically needs add-ons for AI features, and its settings are changed by hand.

How quickly can I customize Fieldproxy compared to mHelpDesk?

Most workflow changes in Fieldproxy take minutes, describe what you want in plain English and the platform builds it. mHelpDesk typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.

What customer support does Fieldproxy offer compared to mHelpDesk?

Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, changes are a conversation, not a billable change-order.

Ready to see Fieldproxy in action?

Book a 30-minute demo. We'll show you what Fieldproxy looks like tailored to your operation, no generic product tour.

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