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Fieldproxy vs Service Fusion

The AI-native Service Fusion alternative that fits your exact workflow

Service Fusion is built for residential and commercial service teams. Fieldproxy molds to your exact operation, describe a change in plain English and it's built in minutes, not months, with AI agents running dispatch, quoting, and customer comms.

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AI Agents for dispatch + customer commsAI-driven customization for everything else
Fieldproxy vs the alternatives

Trusted by Enterprise field service teams

Curefoods
Indigo Paints
BIC
ATPRO
SAFE Pest Control
QPMS

Want to see this on your own operation?

A walkthrough built around your trade and how your team works today, not a canned demo.

See it on my data

Within a day

to match your exact workflow, not months

Same day

changes when you ask

Unlimited

users, one price for the company

Confirm + Undo

on every AI change

At a glance

Fieldproxy vs Service Fusion at a glance

Where the two platforms differ on the decisions that actually move ROI.

Pricing
Fieldproxy
Flat per organization, unlimited users, quoted on a call
Service Fusion
$165-$450/month flat (not per user) + $0-$500 setup
Implementation
Fieldproxy
Within a day
Service Fusion
1-2 weeks
AI Agents
Fieldproxy
Voice + chat for dispatch, quoting, comms
Service Fusion
Varies by plan or add-on
Command Center
Fieldproxy
Changes your setup on request (job types, prices, forms, rules), with confirm + Undo
Service Fusion
Settings changed by hand by an admin
AI-driven customization
Fieldproxy
Describe a change in plain English → built live
Service Fusion
No, requires PS hours or admin clicks
Works in ChatGPT, Claude and Copilot (MCP)
Fieldproxy
Official MCP server: Claude, ChatGPT, Microsoft Copilot and Teams
Service Fusion
Via Zapier's MCP only
AI can change the software itself
Fieldproxy
Fields, screens, automations and agents, built in a sandbox, live on approval
Service Fusion
No: its AI connections read and edit records only
Multi-vertical support
Fieldproxy
Any service business
Service Fusion
Residential + commercial service, fixed templates
Custom mobile apps
Fieldproxy
Per role and per industry
Service Fusion
Standard mobile app
Contract terms
Fieldproxy
Annual
Service Fusion
Monthly or annual

See your own jobs running in Fieldproxy, not Service Fusion’s template.

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The gaps

Where Service Fusion struggles

Honest gaps we hear about from teams currently using Service Fusion.

Customization limited to built

in field types

Reporting is fixed templates, no custom dashboards

Mobile app lags behind newer competitors

The answer

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Agents

Voice and chat agents handle dispatch, quotes, and customer comms automatically

Command Center that changes your setup on request

Describe a workflow or report change in plain English and the platform builds it, as a preview you confirm, with Undo

Custom reports and dashboards built into the platform

No fixed templates

See it built around how your team already works.

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Pricing

Service Fusion pricing vs Fieldproxy pricing

Lower per-user cost, a scoped one-time implementation, and you’re live within a day.

Service Fusion

All-in-one field service management software

Pricing
$165-$450/month flat (not per user)
Setup
$0-$500
Implementation
1-2 weeks
Contract
Monthly or annual

Full Service Fusion pricing breakdown (verified) →

Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing
Custom pricing tailored to your operation
Setup
Scoped, one-time
Implementation
within a day
Contract
Annual
Get a custom quote
Or browse our full pricing plans →

Honest take

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When Service Fusion is the right choice

  • Flat pricing scales well for large teams
  • Solid quoting and invoicing
  • Good integrations

When Fieldproxy is the right choice

  • AI Agents, voice and chat agents handle dispatch, quotes, and customer comms automatically
  • Command Center that changes your setup on request, describe a workflow or report change in plain English and the platform builds it, as a preview you confirm, with Undo
  • Custom reports and dashboards built into the platform, no fixed templates
  • You need to scale beyond HVAC / Plumbing into adjacent verticals without re-platforming
  • You want flat per-organization pricing with unlimited users, and changes that are included, not billed as professional-services projects

Migration

Switching from Service Fusion to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

  1. Free migration consultation

    We map your existing Service Fusion workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.

  2. Data migration assistance

    We help export and import your customer, job, and asset data from Service Fusion, no spreadsheets or copy-paste required.

  3. A planned cutover

    We pick the switch-over day with you and train the team before it, so there is no service interruption.
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FAQ

Frequently asked questions

About Fieldproxy as a Service Fusion alternative.

Is Fieldproxy a good Service Fusion alternative?
Yes, particularly if you need AI Agents, voice and chat agents handle dispatch, quotes, and customer comms automatically. Fieldproxy serves HVAC, Plumbing, Electrical, Cleaning and any other service vertical with custom workflows, AI dispatching, and transparent pricing.
How does Fieldproxy pricing compare to Service Fusion?
Service Fusion pricing starts at $165-$450/month flat (not per user) with $0-$500 in setup fees. Fieldproxy is priced flat per organization with unlimited users, sized to your job volume, with a scoped one-time implementation and a faster time-to-live (1-2 weeks → within a day with Fieldproxy).
How long does it take to switch from Service Fusion to Fieldproxy?
Most teams switch from Service Fusion to Fieldproxy within a day. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.
Does Fieldproxy work for HVAC?
Yes. Fieldproxy is used by HVAC businesses, from single crews to multi-region operations. Unlike Service Fusion, the platform isn't locked into one vertical, it adapts to your specific HVAC operation.
Can Fieldproxy replace Service Fusion for AI features?
Fieldproxy is AI-native in two specific ways Service Fusion isn't. First, AI Agents handle dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Command Center changes your setup on request: operators describe a workflow change in plain English, check the preview and confirm it, with one click to Undo. Autopilot also works follow-ups such as estimate approvals and unpaid invoices, posting a card for each one that a person approves. Service Fusion typically needs add-ons for AI features, and its settings are changed by hand.
How quickly can I customize Fieldproxy compared to Service Fusion?
Most workflow changes in Fieldproxy take minutes, describe what you want in plain English and the platform builds it. Service Fusion typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.
What customer support does Fieldproxy offer compared to Service Fusion?
Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, changes are a conversation, not a billable change-order.

Ready to see Fieldproxy in action?

Book a 30-minute demo. We'll show you what Fieldproxy looks like tailored to your operation, no generic product tour.

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Related guides

How teams switching from Service Fusion approach the transition, plus deeper dives on AI-native field service.

HVAC

How AI Agents Enhance Parts Inventory Management for HVAC Service Companies

Discover how AI agents improve parts inventory management for HVAC service companies, enhancing efficiency and reducing costs.

22 min read
HVAC

AI Agents for HVAC Work Order Management: Enhancing Technician Productivity

Explore how AI agents revolutionize work order management in the HVAC industry, significantly boosting technician productivity through streamlined processes and intelligent automation.

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AI Agents for HVAC: Invoice Automation Enhancing Cash Flow Management

Explore how AI agents are revolutionizing invoice automation in HVAC, optimizing cash flow management for companies.

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Also works from ChatGPT, Claude and Copilot in Teams

Fieldproxy's MCP server lets your team run the day and change the software itself from the AI assistant they already use, with a confirm step before anything changes.

See all comparison pages →