FieldproxyFieldproxy
Fieldproxy vs the alternatives

Looking for a ServiceMax alternative?

ServiceMax is built for enterprises managing high-value installed assets — medical devices, industrial equipment, telecom infrastructure. Fieldproxy is the AI-native FSM that builds itself around your operation — describe a change in plain English and our platform implements it. Think Lovable, but for field service.

AI Command Center for dispatch + customer commsAI-driven customization for everything else

Fieldproxy vs ServiceMax at a glance

Where the two platforms differ on the decisions that actually move ROI.

Pricing
Fieldproxy
Transparent, no setup fees
ServiceMax
$165-$300+/user/month (sales-led) + $50,000-$500,000+ setup
Implementation
Fieldproxy
1-3 weeks
ServiceMax
6-18 months
AI Command Center
Fieldproxy
Voice + chat for dispatch, quoting, comms
ServiceMax
No
AI-driven customization
Fieldproxy
Describe a change in plain English → built live
ServiceMax
No — requires PS hours or admin clicks
Multi-vertical support
Fieldproxy
Any service business
ServiceMax
Asset-heavy industrial verticals only
Custom mobile apps
Fieldproxy
Per role and per industry
ServiceMax
Standard mobile app
Contract terms
Fieldproxy
Monthly or annual
ServiceMax
Annual contract, sales-led, multi-year discounts

Where ServiceMax struggles

Honest gaps we hear about from teams currently using ServiceMax.

Engineered for complex enterprise asset management — overkill…

Engineered for complex enterprise asset management — overkill and overpriced for typical mid-market FSM ops

Salesforce-platform-based — inherits Salesforce's total cost stack

Salesforce-platform-based — inherits Salesforce's total cost stack

Implementation depends on industry-specific PS engagements

Implementation depends on industry-specific PS engagements

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Command Center — voice and chat agents…

AI Command Center — voice and chat agents for dispatch, quoting, and customer comms

AI-driven customization — describe a workflow change in…

AI-driven customization — describe a workflow change in plain English and the platform builds it (Lovable for FSM)

Asset tracking + work order management without ServiceMax's…

Asset tracking + work order management without ServiceMax's enterprise pricing or implementation tax — customize your asset model in days, not months

ServiceMax pricing vs Fieldproxy pricing

No surprise add-ons, no $5K+ implementation fees, no annual commitment to try.

ServiceMax

Asset-centric field service management for complex equipment (PTC)

Pricing
$165-$300+/user/month (sales-led)
Setup
$50,000-$500,000+
Implementation
6-18 months
Contract
Annual contract, sales-led, multi-year discounts
Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing
Custom pricing tailored to your operation
Setup
$0
Implementation
1-3 weeks
Contract
Monthly or annual
Or browse our full pricing plans →

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When ServiceMax is the right choice

  • Deep asset and equipment lifecycle tracking
  • Strong IoT and PTC integration
  • Built for complex industrial service models

When Fieldproxy is the right choice

  • AI Command Center — voice and chat agents for dispatch, quoting, and customer comms
  • AI-driven customization — describe a workflow change in plain English and the platform builds it (Lovable for FSM)
  • Asset tracking + work order management without ServiceMax's enterprise pricing or implementation tax — customize your asset model in days, not months
  • You need to scale beyond Medical Equipment / Industrial Equipment into adjacent verticals without re-platforming
  • You want transparent pricing without surprise implementation or customization fees

Switching from ServiceMax to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

1

Free migration consultation

We map your existing ServiceMax workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.

2

Data migration assistance

We help export and import your customer, job, and asset data from ServiceMax — no spreadsheets or copy-paste required.

3

Parallel run period

Run both platforms in parallel for 2 weeks before fully cutting over, so your team gains confidence with no service interruption.

Frequently asked questions

About Fieldproxy as a ServiceMax alternative.

Is Fieldproxy a good ServiceMax alternative?
Yes, particularly if you need AI Command Center — voice and chat agents for dispatch, quoting, and customer comms. Fieldproxy serves Medical Equipment, Industrial Equipment, Telecom, Manufacturing, Energy and any other service vertical with custom workflows, AI dispatching, and transparent pricing.
How does Fieldproxy pricing compare to ServiceMax?
ServiceMax pricing starts at $165-$300+/user/month (sales-led) with $50,000-$500,000+ in setup fees. Fieldproxy uses transparent pricing tailored to your operation with no setup fees and a faster time-to-live (6-18 months → 1-3 weeks with Fieldproxy).
How long does it take to switch from ServiceMax to Fieldproxy?
Most teams switch from ServiceMax to Fieldproxy in 2-4 weeks. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.
Does Fieldproxy work for Medical Equipment?
Yes. Fieldproxy is used by Medical Equipment businesses ranging from 5 to 500+ technicians. Unlike ServiceMax, the platform isn't locked into one vertical — it adapts to your specific Medical Equipment operation.
Can Fieldproxy replace ServiceMax for AI features?
Fieldproxy is AI-native in two specific ways ServiceMax isn't. First, the AI Command Center handles dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Fieldproxy uses AI-driven customization — operators describe a workflow change in plain English and the platform builds it live. It's the closest thing to Lovable, for FSM. ServiceMax typically requires third-party AI add-ons for the first capability and has no equivalent of the second.
How quickly can I customize Fieldproxy compared to ServiceMax?
Most workflow changes in Fieldproxy take minutes — describe what you want in plain English and the platform builds it. ServiceMax typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.
What customer support does Fieldproxy offer compared to ServiceMax?
Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, no implementation fee for changes.

Ready to see Fieldproxy in action?

Book a 20-minute demo. We'll show you what Fieldproxy looks like tailored to your operation — no generic product tour.

See all comparison pages →