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Fieldproxy vs ServiceMax

The AI-native ServiceMax alternative that fits your exact workflow

ServiceMax is built for enterprises managing high-value installed assets, medical devices, industrial equipment, telecom infrastructure. Fieldproxy molds to your exact operation, describe a change in plain English and it's built in minutes, not months, with AI agents running dispatch, quoting, and customer comms.

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AI Agents for dispatch + customer commsAI-driven customization for everything else
Fieldproxy vs the alternatives

Trusted by Enterprise field service teams

Curefoods
Indigo Paints
BIC
ATPRO
SAFE Pest Control
QPMS

Want to see this on your own operation?

A walkthrough built around your trade and how your team works today, not a canned demo.

See it on my data

Within a day

to match your exact workflow, not months

Same day

changes when you ask

Unlimited

users, one price for the company

Confirm + Undo

on every AI change

At a glance

Fieldproxy vs ServiceMax at a glance

Where the two platforms differ on the decisions that actually move ROI.

Pricing
Fieldproxy
Flat per organization, unlimited users, quoted on a call
ServiceMax
$165-$300+/user/month (sales-led) + $50,000-$500,000+ setup
Implementation
Fieldproxy
Within a day
ServiceMax
6-18 months
AI Agents
Fieldproxy
Voice + chat for dispatch, quoting, comms
ServiceMax
Varies by plan or add-on
Command Center
Fieldproxy
Changes your setup on request (job types, prices, forms, rules), with confirm + Undo
ServiceMax
Settings changed by hand by an admin
AI-driven customization
Fieldproxy
Describe a change in plain English → built live
ServiceMax
No, requires PS hours or admin clicks
Multi-vertical support
Fieldproxy
Any service business
ServiceMax
Asset-heavy industrial verticals only
Custom mobile apps
Fieldproxy
Per role and per industry
ServiceMax
Standard mobile app
Contract terms
Fieldproxy
Annual
ServiceMax
Annual contract, sales-led, multi-year discounts

See your own jobs running in Fieldproxy, not ServiceMax’s template.

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The gaps

Where ServiceMax struggles

Honest gaps we hear about from teams currently using ServiceMax.

Engineered for complex enterprise asset management, overkill and overpriced for typical mid

market FSM ops

Salesforce

platform-based, inherits Salesforce's total cost stack

Implementation depends on industry

specific PS engagements

The answer

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Agents

Voice and chat agents for dispatch, quoting, and customer comms

Command Center that changes your setup on request

Describe a workflow change in plain English and the platform builds it, as a preview you confirm, with Undo

Asset tracking + work order management without ServiceMax's enterprise pricing or implementation tax

Customize your asset model within a day, not months

See it built around how your team already works.

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Pricing

ServiceMax pricing vs Fieldproxy pricing

Lower per-user cost, a scoped one-time implementation, and you’re live within a day.

ServiceMax

Asset-centric field service management for complex equipment (PTC)

Pricing
$165-$300+/user/month (sales-led)
Setup
$50,000-$500,000+
Implementation
6-18 months
Contract
Annual contract, sales-led, multi-year discounts
Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing
Custom pricing tailored to your operation
Setup
Scoped, one-time
Implementation
within a day
Contract
Annual
Get a custom quote
Or browse our full pricing plans →

Honest take

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When ServiceMax is the right choice

  • You manage high-value installed assets at enterprise scale and need deep equipment lifecycle and IoT integration.

When Fieldproxy is the right choice

Best for processes that don’t fit a template, set up for you.

  • You are a mid-market service business, and an enterprise asset platform is more than you need.
  • You want asset history, contracts and field work without a $50,000-plus implementation.

Migration

Switching from ServiceMax to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

  1. Free migration consultation

    We map your existing ServiceMax workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.

  2. Data migration assistance

    We help export and import your customer, job, and asset data from ServiceMax, no spreadsheets or copy-paste required.

  3. A planned cutover

    We pick the switch-over day with you and train the team before it, so there is no service interruption.
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FAQ

Frequently asked questions

About Fieldproxy as a ServiceMax alternative.

Is Fieldproxy a good ServiceMax alternative?
Yes, particularly if you need AI Agents, voice and chat agents for dispatch, quoting, and customer comms. Fieldproxy serves Medical Equipment, Industrial Equipment, Telecom, Manufacturing, Energy and any other service vertical with custom workflows, AI dispatching, and transparent pricing.
How does Fieldproxy pricing compare to ServiceMax?
ServiceMax pricing starts at $165-$300+/user/month (sales-led) with $50,000-$500,000+ in setup fees. Fieldproxy is priced flat per organization with unlimited users, sized to your job volume, with a scoped one-time implementation and a faster time-to-live (6-18 months → within a day with Fieldproxy).
How long does it take to switch from ServiceMax to Fieldproxy?
Most teams switch from ServiceMax to Fieldproxy within a day. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.
Does Fieldproxy work for Medical Equipment?
Yes. Fieldproxy is used by Medical Equipment businesses, from single crews to multi-region operations. Unlike ServiceMax, the platform isn't locked into one vertical, it adapts to your specific Medical Equipment operation.
Can Fieldproxy replace ServiceMax for AI features?
Fieldproxy is AI-native in two specific ways ServiceMax isn't. First, AI Agents handle dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Command Center changes your setup on request: operators describe a workflow change in plain English, check the preview and confirm it, with one click to Undo. Autopilot also works follow-ups such as estimate approvals and unpaid invoices, posting a card for each one that a person approves. ServiceMax typically needs add-ons for AI features, and its settings are changed by hand.
How quickly can I customize Fieldproxy compared to ServiceMax?
Most workflow changes in Fieldproxy take minutes, describe what you want in plain English and the platform builds it. ServiceMax typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.
What customer support does Fieldproxy offer compared to ServiceMax?
Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, changes are a conversation, not a billable change-order.

Ready to see Fieldproxy in action?

Book a 30-minute demo. We'll show you what Fieldproxy looks like tailored to your operation, no generic product tour.

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