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Service Fusion alternatives

Service Fusion alternatives for teams that want an API, Claude access and built-in AI

Service Fusion charges one flat monthly price with unlimited users, but its open API is on the Pro plan only with a limited set of endpoints, it has no official MCP server, and its AI call answering is a separately priced integration. Teams that want deeper integrations usually move to a platform with a full API, and those that also want AI to run the admin pick an AI-native platform. Fieldproxy has a REST API, an official MCP server for Claude, ChatGPT and Copilot, AI agents included, and screens per role so technicians never see prices, at one price per company with unlimited users. Best for processes that don't fit a template, set up for you.

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AI Agents for dispatch + customer commsAI-driven customization for everything else
Fieldproxy vs the alternatives

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Service Fusion in brief, checked 13 November 2026
Pricing model
Flat per company: $245, $382 or $627 a month, unlimited users
Contract
Month to month; auto-renews; 30 days' written notice before the term ends
Open API
Pro plan only, limited endpoints
Claude and ChatGPT
No official connector; Zapier's MCP only

What is a good Service Fusion alternative with an open API, MCP access for Claude or ChatGPT, and control over what technicians can see?

The kinds of Service Fusion alternative, and who each one fits.

Stay on Service Fusion

Residential teams that want the lowest flat price at any headcount and don't need an API or AI access. Plans are $245, $382 and $627 a month, and per-employee toggles can hide pricing in the field app.

Commercial-first platform (for example BuildOps)

Commercial mechanical and electrical contractors with projects, purchase orders and an ERP, and time for an 8 to 12 week rollout.

Maintenance-led platform (for example Commusoft)

Teams whose work is mostly planned maintenance, asset history and contracts, on quote-only, 12-month licences.

AI-native, configurable platform (Fieldproxy)

Teams that want Claude or ChatGPT to make jobs, AI agents for calls and texts included, role-based price visibility and their own workflows, with unlimited users.

Competitor details checked November 2026 against Service Fusion pricing, Service Fusion API documentation, Service Fusion Help: field app price permissions, BuildOps platform, Commusoft plans. Fieldproxy is one price per company with unlimited users, see pricing.

Want to see this on your own operation?

A walkthrough built around your trade and how your team works today, not a canned demo.

See it on my data

Within a day

to match your exact workflow, not months

Same day

changes when you ask

Unlimited

users, one price for the company

Confirm + Undo

on every AI change

Feature by feature

Service Fusion vs Fieldproxy, feature by feature

Service Fusion’s column is taken from its own website, help docs and pricing page, checked 13 November 2026. Where Service Fusiondoesn’t publish something, the cell says so rather than guess.

Scheduling and dispatch
Service Fusion
Yes: Scheduling and dispatch on every plan
Fieldproxy
Dispatch board and route planning; AI agents draft the schedule and a person approves it
Work orders
Service Fusion
Yes: Jobs and estimates on every plan
Fieldproxy
Your own job types, stages, statuses, checklists and approvals, including not-to-exceed amounts held on the job
Quotes and invoices
Service Fusion
Yes: Estimates and invoices on every plan; flat-rate pricing through the Profit Rhino add-on
Fieldproxy
Quotes with options and invoices with payment links, from the office or the technician's phone
Maintenance agreements
Service Fusion
On some plans: Service Agreements with recurring invoices on Pro, or as an add-on
Fieldproxy
Recurring maintenance contracts and visits, with assets and QR codes per site
Inventory
Service Fusion
On some plans: Multi-warehouse inventory and purchase orders on Plus and Pro; add-on on Starter
Fieldproxy
Warehouse and van stock, parts costed on the job, purchase orders
Customer portal
Service Fusion
On some plans: Customer web portal on Pro or as an add-on: history, contact details, job requests with photos. It doesn't take invoice payments; those use a separate link
Fieldproxy
Customer portal and per-job links: book, approve quotes, pay, see photos and past work
Mobile app and offline
Service Fusion
Partly: Offline is new: tasks, notes, photos and documents work offline; customers, jobs and estimates are view-only
Fieldproxy
Android and iOS technician app that works offline, with photos, checklists, signatures, GPS check-in and 27 languages
Reporting
Service Fusion
Yes: Reports on every plan, exported as HTML or Excel; job costing on Plus and Pro
Fieldproxy
Reports set up around your questions, including revenue and margin per job, team, account or region
Accounting: QuickBooks Online, QuickBooks Desktop, Xero
Service Fusion
Partly: QuickBooks Online and Desktop on every plan; Xero only through Zapier
Fieldproxy
QuickBooks Online, QuickBooks Desktop and Enterprise, Xero, plus Sage, Stripe and Zapier
Open API
Service Fusion
On some plans: Pro only, limited endpoints: create customers, jobs and estimates; read customers, jobs, estimates and technicians
Fieldproxy
REST API and webhooks
AI features
Service Fusion
Add-on: AI call answering through the ZyraTalk integration, priced on request; ServiceCall.ai call tracking add-on
Fieldproxy
AI agents answer calls, SMS and email, build the schedule, chase missing photos and draft invoices; a person approves
MCP: ChatGPT and Claude access
Service Fusion
No: No official connector; Zapier's MCP only
Fieldproxy
Official MCP server for Claude, ChatGPT and Microsoft Copilot: ask it to make a job or move a schedule, with a confirm step
Customisation depth
Service Fusion
Partly: Unlimited custom fields on jobs, estimates, customers and equipment; custom documents on Pro; fixed job flow
Fieldproxy
Fields, screens per role, stages, automations and reports set up for you, then changed on request in plain English with confirm and Undo
Hide prices from technicians
Service Fusion
Yes: Per-employee toggles hide costs, estimated charges, job charges and line-item pricing in the field app
Fieldproxy
Each role gets its own screens, so technicians work jobs without prices or margins

Key: included, on some plans, as an add-on or partly, not offered, not published. Sources are listed at the foot of the page.

See your own jobs running in Fieldproxy, not Service Fusion’s template.

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Fair to them

Who Service Fusion is genuinely best for

And when staying on Service Fusion beats switching to anything, including us.

Service Fusion is best for

  • Residential HVAC, plumbing and electrical companies with many users who want one predictable monthly price.
  • Teams that run their books in QuickBooks Online or Desktop and want month-to-month terms.
  • Owners happy to work the way the product works rather than change it.

Stay on Service Fusion if

  • Your team is large, your work is standard service calls, and the flat price is the main reason you chose it.
  • You don't need an API, Claude or ChatGPT access, or custom workflows.
  • Its permission toggles already keep pricing away from technicians the way you want.

From our sales calls

What buyers looking past Service Fusion told us

Raised on Fieldproxy sales calls between 13 October and 12 November 2026, in their words where we quote. We checked each point against Service Fusion’s own pages and say where it holds up and where it doesn’t.

“They don't have MCPs”

Buyers wanted to connect Claude and other tools. Service Fusion has no official MCP server (Zapier's MCP is the route), and its open API is on the Pro plan only, with endpoints to create customers, jobs and estimates and read customers, jobs, estimates and technicians. Fieldproxy has an official MCP server and a REST API on one price.

Technicians can see pricing

One buyer wanted permission-based price visibility. To be fair, Service Fusion does have per-employee toggles that hide costs, estimated charges, job charges and line-item pricing in the field app. They are set employee by employee. In Fieldproxy each role gets its own screens, so a technician role never sees prices or margins.

The new AI receptionist started the search

Service Fusion's AI call answering runs through ZyraTalk, an integration that answers calls and chats and books into the live schedule, priced on request. For one buyer, a bolt-on AI receptionist was the moment they looked at AI-native software instead. Fieldproxy's AI agents answer calls, SMS and email, build the schedule and draft invoices, with a person approving.

Price, contract, rollout

Service Fusion pricing, contract terms and implementation time

Only what Service Fusion publishes itself. No third-party estimates.

Service Fusion

Pricing model

Flat monthly price per company, unlimited users on every plan. Annual billing saves 15%, paid upfront.

  • Starter$245/mo, $208 billed annuallyScheduling, dispatch, invoicing, reporting, QuickBooks, payments
  • Plus$382/mo, $325 billed annuallyAdds inventory, job costing, job photos, voice and text
  • Pro$627/mo, $533 billed annuallyAdds the open API, customer web portal, custom documents, e-sign, progressive and recurring invoicing

ServiceCall.ai, GPS fleet tracking and AI call answering are paid add-ons with no published price. Flat-rate pricing through Profit Rhino is a separate add-on.

Full breakdown on our Service Fusion pricing page. Fieldproxy is one price per company with unlimited users.

Contract terms

Service Fusion offers every plan month to month with no contract requirement.

Its subscription agreement renews each term automatically, needs 30 days' written notice before the end of the term to cancel, and fees are non-refundable.

Implementation time

Personalized onboarding is included. Service Fusion doesn't publish how long it takes.

Full Service Fusion pricing breakdown, with sources →

Fieldproxy

Pricing model

One price per company, unlimited users.

Implementation time

Live within a day. The Fieldproxy team sets it up with you and moves your data across.

How setup works, step by step: field service software implementation.

Get a quote for your company

Migration

Moving from Service Fusion to Fieldproxy: what data moves, and how

What comes across

  • Customers and service locations
  • Equipment records
  • Jobs, estimates and invoice history
  • Products and services, and your flat-rate book
  • Service agreements and their schedules

How it moves

  1. 1Export customer lists, jobs and invoices from Service Fusion's reports to Excel before you give notice.
  2. 2Do it yourself if you can: Service Fusion's agreement says it charges a fee for professional services to export your data, and may delete data after the account ends.
  3. 3The Fieldproxy team imports the data and sets up your job types, forms, roles and price visibility. You're live within a day.
Plan your move with us

Honest take

Where Fieldproxy is a worse fit

Pick the tool that fits the work. Here is where that isn't us.

Fieldproxy is the worse pick when

  • You want the lowest published price at any headcount and are happy with fixed features. Service Fusion's Starter plan is hard to beat on that.
  • You want to see a price on the website before you talk to anyone.

Fieldproxy fits better than Service Fusion when

Best for processes that don’t fit a template, set up for you.

  • You run commercial HVAC or inspection work built on asset records, parts and recurring visits.
  • Your technicians need the app in Spanish or another language. Service Fusion's own pages don't mention one.
  • You need custom fields, checklists and reports, not fixed templates, and you also want unlimited users.

FAQ

Frequently asked questions

About Fieldproxy as a Service Fusion alternative.

What is a good Service Fusion alternative with an open API, MCP access for Claude or ChatGPT, and control over what technicians can see?
Service Fusion charges one flat monthly price with unlimited users, but its open API is on the Pro plan only with a limited set of endpoints, it has no official MCP server, and its AI call answering is a separately priced integration. Teams that want deeper integrations usually move to a platform with a full API, and those that also want AI to run the admin pick an AI-native platform. Fieldproxy has a REST API, an official MCP server for Claude, ChatGPT and Copilot, AI agents included, and screens per role so technicians never see prices, at one price per company with unlimited users. Best for processes that don't fit a template, set up for you.
What is a Service Fusion alternative for an overhead crane inspection company?
Crane inspection work is asset by asset: every crane and hoist needs its own record, a recurring inspection due date, a checklist, and a report the client can keep. Service Fusion is built around service calls, with equipment records in the app, so check how it handles per-asset inspection schedules and reports before you commit. Fieldproxy sets up each crane as an asset with a QR code, its own inspection checklist and recurring schedule, and sends the report from the finished visit, at one price per company with unlimited users. Best for processes that don't fit a template, set up for you.
Does Service Fusion have an API or MCP?
It has an open API on the Pro plan only, with a limited set of endpoints, and no official MCP server; Zapier's MCP is the route to Claude or ChatGPT. Fieldproxy includes a REST API and an official MCP server for Claude, ChatGPT and Copilot.
Can I stop technicians seeing prices in Service Fusion?
Yes, per employee. Service Fusion's settings let you hide costs, estimated charges, job charges and line-item pricing in the field app for each employee. In Fieldproxy you set it once per role.
What is Service Fusion's AI receptionist?
AI call answering through ZyraTalk, an integration that answers calls and chats around the clock and books into the live schedule. The price isn't published. Fieldproxy's AI agents for calls, SMS and email are part of the product.
Is Service Fusion month to month?
Its pricing page says every plan is month to month with no contract requirement. Its subscription agreement renews automatically and asks for 30 days' written notice before the end of the term, and fees aren't refunded.
What is a Service Fusion alternative for a commercial HVAC company that needs asset tracking, parts and Spanish for technicians?
Look for assets with QR codes and history, parts by van, and an app each technician can use in their own language. Fieldproxy sets those up, with the app in Spanish or 26 other languages, at one price per company with unlimited users.

Sources for the Service Fusion facts on this page, checked 13 November 2026

  1. Service Fusion pricing (plans, features by plan, month to month)
  2. Service Fusion subscription agreement (renewal, notice, export fees)
  3. Service Fusion Help: job costing and field app permissions
  4. Service Fusion Help: offline mode
  5. Service Fusion Help: customer portal
  6. Service Fusion Help: QuickBooks Desktop
  7. Service Fusion Help: custom fields
  8. Service Fusion API documentation
  9. Service Fusion AI call answering
  10. Zapier: Service Fusion MCP

Something out of date? Vendors change plans often. Tell us at hello@fieldproxy.ai and we’ll correct it.

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Also works from ChatGPT, Claude and Copilot in Teams

Fieldproxy's MCP server lets your team run the day and change the software itself from the AI assistant they already use, with a confirm step before anything changes.

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