Can AI change my schedule safely, with approval and undo?
Yes. In Fieldproxy's Command Center the AI never changes the schedule on its own: it shows each change as a card with the before and after, nothing happens until you confirm, every applied change has an Undo, and larger decisions wait in an approval queue.
This walkthrough asks Command Center at Summit Home Services, a demo HVAC, plumbing and electrical company, to move a job to another technician, confirms the change, undoes it, then checks what is waiting for approval.
Chapters
Summit Home Services is a demo company with fictional customers. Every screen is the real Fieldproxy product; some sequences are sped up.
Step by step
Ask in plain words
Type the change, such as giving a job on Thursday to another technician.
Read the card
The AI finds the appointment, checks the technician is free and shows the change as a card. Nothing changes until you confirm.
Confirm
Click the card's button; it shows what changed and links to the job.
Undo if needed
Every applied change has an Undo. It asks once more, then puts everything back the way it was.
Leave big calls to approvers
Refunds, discounts and large purchases wait in the approval queue for a person with the right to decide.
Questions people ask
- Does the AI change the schedule by itself?
- No. It prepares the change and shows it as a card with what will change; nothing is saved until you click to confirm.
- Can I undo a change the AI made?
- Yes. Every applied change keeps an Undo button. It asks you to confirm, then puts the record back the way it was before.
- What needs approval?
- Decisions above your limits, such as refunds over a set amount, discounts or large purchase orders, wait in an approval queue with who asked and why.
- Can AI assign jobs to technicians?
- Yes. It checks who is free and can move a visit to another technician, always through a confirm card.
- How long does it take to set up?
- Fieldproxy builds your own field service management system around your workflows, and it can be live within a day.
- Is Summit Home Services a real company?
- No. Summit is a demo company with fictional customers. The screens are the real Fieldproxy product, recorded live and sped up; the change shown was undone.
Transcript
Show
- 0:00Can you let AI change your schedule without losing control?
- 0:04Yes, if it never acts on its own. Every change it proposes shows up as a card with exactly what will change. Nothing happens until you confirm, every change has an Undo, and bigger decisions wait for an approver.
- 0:19Here's a real one, at a demo heating and plumbing company.
- 0:25Say a job needs to move to another technician.
- 0:30The AI doesn't just go ahead. It finds the appointment, Eric Coleman's leak repair on Thursday, checks that Andre is actually free, and lays the change out as a card: this visit, from Leah, to Andre. You can even change the technician on the card.
- 0:46Nothing changes until you confirm.
- 0:49You check it, and click Move it.
- 0:54Done. The card now shows exactly what changed, from whom to whom and on which day, links straight to the job, and keeps an Undo button right next to it.
- 1:06Changed your mind, or the customer called back? Click Undo.
- 1:10It asks you once more before it reverses anything, so nobody undoes a change by accident.
- 1:17Undone. Put back exactly the way it was. Leah has her job back, at the same time, and the chat keeps both steps.
- 1:26And the bigger decisions?
- 1:29Those wait for an approver. Seven are waiting right now, each with who asked and why, like a refund over two hundred and fifty dollars that needs a manager's OK before it goes through. The AI can line them up, but a person decides.
- 1:44AI that does the work, and still asks first. Get your own custom field service management within a day, tailored to your workflows. Start at fieldproxy dot ai.
