Short answer
AI dispatch software for field service assigns jobs to technicians automatically, using skills and certifications, location and drive time, SLA windows and workload, and re-plans the day when something changes. Unlike trucking dispatch, it matches people to sites and customer promises, not loads to routes. Fieldproxy's dispatch tools do this inside the platform and from ChatGPT, Claude or Microsoft Teams through its MCP server, with a person confirming every change.
What good AI dispatch does
- Spreads the day's jobs across technicians who are qualified and nearby.
- Plans daily routes with drive times.
- Re-plans around a sick technician, a job that runs long or an emergency call.
- Tells you what it changed and why, and waits for your confirm.
- Creates job sign-off links for the technicians once the plan is applied.
Running dispatch from chat
With Fieldproxy's MCP server, a dispatcher can type "move Mike's jobs to the nearest qualified tech" in ChatGPT, Claude or Teams and get the same proposal the built-in dispatch agent would make, applied on confirm.
Fieldproxy facts on this page come from the Fieldproxy MCP reference. Competitor details are from each vendor's own documentation as of September 27, 2026; see the comparison table and sources.