AI Calling Agent

AI That Answers Calls and Makes Them For You

Never miss a customer call. Proactively confirm appointments. Follow up on leads. Our AI Calling Agent handles both inbound and outbound calls 24/7 - booking jobs, dispatching techs, and keeping customers informed.

24/7

Always Available

100%

Calls Answered

<3s

Response Time

40%

Cost Reduction

Two Powerful Modes, One AI Agent

Handle incoming customer calls and proactively reach out - all automated

Inbound Calls

Answer every customer call

Answer calls instantly, 24/7/365

Book appointments directly into your calendar

Qualify emergency vs. routine calls

Dispatch technicians for urgent issues

Provide quotes and service information

"Hi, this is Sarah from ABC Plumbing. How can I help you today? ... I understand, a leak under your kitchen sink sounds urgent. Let me check our next available appointment..."

Outbound Calls

Proactive customer outreach

Confirm appointments 24 hours ahead

Notify customers of technician arrival

Follow up on quotes and estimates

Collect post-service feedback

Schedule maintenance reminders

"Hi Mr. Johnson, this is a courtesy call from ABC Plumbing. I'm confirming your appointment for tomorrow between 9-11 AM. Will someone be available to let our technician in?"

What the Calling Agent Handles

From emergency dispatch to routine confirmations - every call type covered

Emergency Dispatch

Identify urgent calls, assess severity, and dispatch the nearest available technician immediately.

Appointment Booking

Check real-time availability, book appointments, and send instant confirmations to customers.

Appointment Reminders

Proactively call customers to confirm upcoming appointments and reduce no-shows by 80%.

Tech ETA Updates

Call customers when technician is en route with accurate arrival times and any delays.

Quote Follow-ups

Follow up on pending quotes, answer questions, and convert more estimates into booked jobs.

Satisfaction Surveys

Collect post-service feedback, identify issues early, and boost your review ratings.

Maintenance Reminders

Call customers when equipment is due for service, driving recurring revenue automatically.

Warranty Claims

Handle warranty inquiries, verify coverage, and schedule warranty service appointments.

Multi-Language Support

Serve customers in their preferred language - English, Spanish, French, and more.

How It Works

Seamless integration with your existing phone system and workflows

1

Call Connects

Customer calls your business number or AI initiates an outbound call from your queue.

2

AI Understands

Natural conversation to understand the need - service request, question, or confirmation.

3

Action Taken

Books appointment, dispatches tech, updates records, or escalates to human if needed.

4

Follow-up Sent

Customer receives confirmation via text/email. Call transcript saved for your team.

Real Conversations

See how natural and helpful the AI Calling Agent sounds

Inbound - Emergency Call

"Good afternoon, thanks for calling Premier HVAC. This is your AI assistant. How can I help you today?"

"Hi, my AC just stopped working and it's 95 degrees. I need someone out here today if possible!"

"I completely understand - that sounds uncomfortable. Let me check our emergency availability... Great news, I have a technician who can be there between 2-4 PM today. Can I get your address to confirm?"

Result: Emergency job booked, tech dispatched, customer received text confirmation

Outbound - Appointment Confirmation

"Hi, this is a courtesy call from Premier HVAC. I'm calling to confirm your maintenance appointment scheduled for tomorrow, Thursday, between 9 and 11 AM. Will that still work for you?"

"Oh shoot, I forgot about that. Actually tomorrow doesn't work anymore - can we reschedule to Friday?"

"No problem at all! Let me check Friday... I have 8-10 AM or 1-3 PM available. Which works better for you?"

Result: Appointment rescheduled, calendar updated, no-show prevented

Seamless Integration

The Calling Agent connects with your existing systems and works alongside your team - not replacing them, but handling the routine so they can focus on complex issues.

Phone System Integration

Works with your existing business phone number

Calendar Sync

Real-time availability from your scheduling system

CRM Updates

Every call logged with full transcript and actions taken

Human Escalation

Seamlessly transfer to your team when needed

After Every Call You Get:

Full call recording
Searchable transcript
AI summary of key points
Actions taken automatically
Sentiment analysis

Never Miss Another Call

Every missed call is a missed opportunity. Let our AI Calling Agent handle your phones 24/7 while you focus on growing your business.

Part of the Fieldproxy platform

Every agent runs on the same AI Command Center

Voice, vision, dispatch, and knowledge agents all share one runtime, one schema, and one customization surface — describe what you want in plain English.

Ready to never miss another call?

Book a 20-minute demo and we'll show you this agent (and the AI Command Center it plugs into) tailored to your real workflows.