FieldproxyCustom AI field service softwareFor teams on Salesforce Field Service, or pricing it
Field service should not take a Salesforce project. Or a consultant to change a form.
Salesforce Field Service is powerful, and it is a platform you assemble: Service Cloud licences underneath, an implementation partner to build it, and an admin to change it. We build field operations around how you actually run, with Fieldproxy AI agents assisting your team, live in days, and changed whenever you ask.
Fieldproxy AI configures your own system around your workflows, within days, and moves your Salesforce Field Service customers, sites and jobs across in less than a day.
- Live in days, not quarters
- No implementation partner
- Trusted by enterprise field teams
We are not going to pretend Salesforce Field Service is bad software. This page is for the teams it does not fit any more.
What it costs today
Salesforce Field Service pricing, without the sales call
Salesforce Field Service is licensed per user on top of Service Cloud, and the real cost is the licence plus the implementation partner plus the admin who maintains it. We will not quote a figure we have not verified. Bring your licence and partner invoices to the call and we will show you the arithmetic against ours.
Why teams leave
Nobody leaves Salesforce Field Service over the price. They leave over what it will not do.
It is a platform, not a product
Out of the box it is objects and settings. The workflow your team actually runs has to be designed and built by a partner, which is why go-live is measured in quarters.
Every change joins a queue
A new field, a different checklist per job type, a rule between two steps: each one is an admin ticket or a partner change request, with its own cost and wait.
The licence stack keeps growing
Field Service sits on Service Cloud, the mobile app needs its own licences, and scheduling, AI and analytics are add-ons. The bill grows every time you need the next capability.
Show us what Salesforce Field Service won't do. We'll build it around you.
Get DemoHow Fieldproxy is different
Changing your system is a conversation, not a project
Fieldproxy is custom AI field service software: dispatch, scheduling, mobile, quoting, billing, checklists, portals and role-based access, and none of it is a fixed template. Fieldproxy AI reshapes your workflows while you are still talking. Here are three things Salesforce Field Service customers ask us for in week one.
You say
“Contracts should create the preventive visits per site, with the SLA clock and the right checklist.”
What you get
Contract-driven visits per site with SLA timers and equipment-specific checklists, and renewals flagged early.
Days
You say
“Let our subcontractors work jobs on the app, but only see their own jobs and none of our pricing.”
What you get
A subcontractor role with its own app view, job scope and approvals, and your pricing hidden.
Minutes
You say
“Bill completed jobs to our ERP at month end, grouped by client and cost centre.”
What you get
A month-end run that groups completed jobs by client and cost centre and posts them to your ERP for approval.
Days
Ask your current vendor how long any one of these would take. The answer is the reason this page exists.
Fieldproxy AI agents
Then Fieldproxy AI agents assist your team
Not an assistant bolted onto a pre-AI data model. These agents read and write the same records your team does, and ask before anything that matters.
Dispatch agent
Plans the day across regions on skills, distance and SLA, and explains every move it made.
Learn moreDoc QA agent
Answers technicians' questions from your manuals and service history, with the source cited.
Learn moreMore agents on the same system
Command Center
One bar for voice, chat, photos and PDFs that turns each into a job, a dispatch or an answer.
Calling agent
Answers inbound calls 24/7 and makes the confirmations and follow-ups nobody has time for.
Text agent
Answers SMS and email, looks up the real job, and books or reschedules mid-conversation.
Video agent
One narrated walkthrough video fills the whole survey or inspection form.
Voice notes agent
A technician talks; the notes land as structured job data. No typing on site.
Document agent
Reads PDFs, emails and work orders, extracts the fields and starts the workflow.
Watcher agent
Watches your data and alerts you the moment a lead, invoice or tech needs attention.
Scheduler agent
Turns any question into a recurring briefing in your team's inbox.
See it built around how your team already works.
Get DemoWhere this fits
Who moves off Salesforce Field Service, and why
Enterprise service operations
Hundreds of technicians across regions, with contracts, assets and SLAs per client.
Manufacturers' after-sales
Installation, warranty and AMC service for your own equipment, across dealers and regions.
Subcontracted field work
Partners and subcontractors on the same app, each seeing only their own work.
Compliance-heavy service
Audit trails, mandatory photos and sign-offs that change by job type and client.
Getting off it
Days, not a quarter
We move your Salesforce data and keep Sales Cloud connected if you still use it.
Fieldproxy AI moves your customers, sites and jobs from Salesforce Field Service in less than a day, and we show you the system working on your own data before anything switches over. No discovery workshop: you review something that already runs.
What comes across from Salesforce Field Service
- Accounts, sites and assets
- Service contracts
- Work order history
- Service reports
- Price books
- Salesforce CRM connection
Straight answers
Salesforce Field Service and Fieldproxy, honestly
How much does Salesforce Field Service cost?
It is licensed per user on top of Service Cloud, with mobile, scheduling and AI often sold separately, plus the implementation partner. Compare the total over the contract term, not the per-user line.
What is the best Salesforce Field Service alternative?
If you already run a large Salesforce estate with an admin team, it can be the right choice. If you want field operations built to your process in weeks, without a partner, you want software built to your workflow. Fieldproxy is custom AI field service software that does that.
Can we keep Salesforce CRM?
Yes. Many teams keep Sales Cloud for the sales team and move field operations to Fieldproxy, with accounts and jobs kept in sync.
Can we leave mid-contract?
Salesforce contracts are usually annual. Teams start the build with us ahead of renewal, so the switch lands when the contract ends and nothing is paid twice.
Bring us the thing Salesforce Field Service cannot do.
A 30-minute call on how you actually run. Fieldproxy AI configures it around your workflows, and if it cannot do the job, we will tell you.
Get DemoTrusted by enterprise field teams. Unlimited users, one price for the company.