QPMS Facility

QPMS managed 200+ commercial properties, each with unique maintenance needs. Every building had different equipment, different service schedules, different vendor contracts, and different compliance requirements.

Their operations team maintained separate Excel spreadsheets for each property. When an HVAC unit needed service, technicians had to dig through multiple files to find the right maintenance protocol, check the vendor contract terms, verify the last service date, and ensure compliance with building-specific regulations.

Coordinating work orders across properties was a nightmare. A single technician might visit 5 different buildings in a day, each requiring completely different documentation, different inspection forms, and different escalation procedures.

QPMS tried implementing a standard FSM platform. The implementation team estimated 6 months to configure workflows for all 200 properties.

The problem? Each property needed its own custom workflow. Building A required a 3-step approval for any work over ₹10,000. Building B needed photos before and after every job. Building C required tenant notification 24 hours before any maintenance work.

The IT team would have to manually configure 200 different workflows, create property-specific inspection forms, set up unique escalation rules, and maintain separate compliance checklists. And whenever a property changed management or updated requirements, everything needed to be reconfigured manually.