FieldproxyCustom AI field service softwareFor trade businesses on ServiceM8
ServiceM8 charges you for growing. That is the whole problem.
ServiceM8's job-quota pricing is brilliant when you are small and punishing the moment you are not. Worse, the quota is the least of it: the forms, the reporting and the workflow are all fixed. We build the system to your process and price it on people, not on how busy you were last month.
Fieldproxy AI configures your own system around your workflows, within days, and moves your ServiceM8 customers, sites and jobs across in less than a day.
- Predictable per-user pricing
- Live within a day
- Built for AU and NZ operations
We are not going to pretend ServiceM8 is bad software. This page is for the teams it does not fit any more.
What it costs today
ServiceM8 pricing, without the sales call
A 10-person team
$0 to $349/month, tiered by how many jobs you run
How they charge
Job quota, not seats
Setup
No setup fee, self-serve
Where this comes from
ServiceM8's published job-volume tiers, re-checked November 2, 2026
The line item that actually bites
Past roughly 100 jobs a month the quota tiers get expensive fast, and the bill moves with your busiest season rather than your headcount. A good month costs you more.
Why teams leave
Nobody leaves ServiceM8 over the price. They leave over what it will not do.
Your best month is your biggest invoice
Quota pricing means the software costs most exactly when you are busiest. It is the only line item on your P&L that punishes a good quarter.
Customisation stops at the packaged form types
ServiceM8's forms are genuinely good and genuinely fixed. When a client demands a specific job sheet or a regulator demands a specific record, you are filling in a shape someone else chose.
Shallow reporting
Enough to see what happened. Not enough to see why margin moved, which technician is actually fastest on which job type, or what your recurring contracts are really worth.
Show us what ServiceM8 won't do. We'll build it around you.
Get DemoHow Fieldproxy is different
Changing your system is a conversation, not a project
Fieldproxy is custom AI field service software: dispatch, scheduling, mobile, quoting, billing, checklists, portals and role-based access, and none of it is a fixed template. Fieldproxy AI reshapes your workflows while you are still talking. Here are three things ServiceM8 customers ask us for in week one.
You say
“Show me margin by job type by month, and treat callbacks as a cost against the original job.”
What you get
A margin report with callbacks linked to their parent job and netted off, available to you and the office and nobody else.
Minutes
You say
“Our strata clients need a different job sheet with the building manager's sign-off on it.”
What you get
A separate job type with its own form, sign-off step and document output, leaving your standard jobs alone.
Minutes
You say
“We want customers to book themselves into real slots without calling us.”
What you get
A booking page that only offers slots your dispatch rules say are genuinely available, writing straight onto the board.
Days
Ask your current vendor how long any one of these would take. The answer is the reason this page exists.
Fieldproxy AI agents
Then Fieldproxy AI agents assist your team
Not an assistant bolted onto a pre-AI data model. These agents read and write the same records your team does, and ask before anything that matters.
Voice agent
Answers every call at the busiest time of day, books into a real slot, and never puts a customer in a queue.
Learn moreDispatch agent
Reorders the day around drive time and skills when something moves, and tells you what it did.
Learn moreQuoting agent
Prices a quote from the tech's photos and notes against your rates, ready to review.
More agents on the same system
Command Center
One bar for voice, chat, photos and PDFs that turns each into a job, a dispatch or an answer.
Text agent
Answers SMS and email, looks up the real job, and books or reschedules mid-conversation.
Vision agent
Reads serial numbers, model plates and asset details off a photo into the job.
Video agent
One narrated walkthrough video fills the whole survey or inspection form.
Voice notes agent
A technician talks; the notes land as structured job data. No typing on site.
Document agent
Reads PDFs, emails and work orders, extracts the fields and starts the workflow.
Knowledge agent
Answers from your manuals and service history, with the source cited.
Watcher agent
Watches your data and alerts you the moment a lead, invoice or tech needs attention.
See it built around how your team already works.
Get DemoWhere this fits
Who moves off ServiceM8, and why
Trade businesses past 100 jobs a month
Where the quota stops being generous and starts being the problem.
Strata and property maintenance
Per-client job sheets, building manager sign-off, and reporting by property.
Cleaning and recurring services
High job counts, thin margins, and a pricing model that should not scale with volume.
Multi-crew operators
Real dispatch logic instead of a shared calendar.
Getting off it
Days, not a quarter
We import your ServiceM8 history and keep your accounting link intact.
Fieldproxy AI moves your customers, sites and jobs from ServiceM8 in less than a day, and we show you the system working on your own data before anything switches over. No discovery workshop: you review something that already runs.
What comes across from ServiceM8
- Clients and sites
- Job history and job diary
- Quotes and invoices
- Materials and price list
- Xero or MYOB connection
- Photos, forms and attachments
Straight answers
ServiceM8 and Fieldproxy, honestly
How much does ServiceM8 cost?
ServiceM8 prices by job volume rather than per user: a free plan for one user and 30 jobs, then $29, $79, $149 and $349 a month (1,500+ jobs), with no setup fee. Office Agent Pro, its AI admin assistant, is $39 a month extra. Because the tier is driven by how many jobs you process, the cost tracks your busiest months rather than your team size. Verified June 5, 2026.
What is the best ServiceM8 alternative in Australia?
The usual moves are simPRO, which is more capable but needs six to twelve weeks and professional-services fees, or Tradify, which is a sideways step with the same small-business ceiling. Fieldproxy is the third option: your workflow built as the system, priced per user so a busy month does not cost extra, and live within a day.
Does Fieldproxy have a mobile app that works offline?
Yes. Field work happens in basements and out of coverage, so the mobile app captures offline and syncs when the signal comes back.
Can we keep Xero?
Yes, and MYOB and QuickBooks. We connect to the accounting system you already reconcile in.
Bring us the thing ServiceM8 cannot do.
A 30-minute call on how you actually run. Fieldproxy AI configures it around your workflows, and if it cannot do the job, we will tell you.
Get DemoTrusted by enterprise field teams. Unlimited users, one price for the company.