How can I see where every technician is right now?
Use a live map fed by your technicians' phone GPS. Fieldproxy's live map shows every technician, their route and stops, status and next ETA, flags exceptions such as visits nobody is going to or jobs not closed out, and lets you assign unassigned work from the map.
This walkthrough shows the Fieldproxy live map at Summit Home Services, a demo HVAC, plumbing and electrical company, running on demo GPS: every technician on one map, one technician's day, the exceptions list and assigning a visit from the map.
Chapters
Summit Home Services is a demo company with fictional customers. Every screen is the real Fieldproxy product; some sequences are sped up.
Step by step
Open the live map
Every technician, their route and stops, and unassigned visits on one map, with counts for on site, driving, exceptions and unassigned.
Scan the team list
Each technician shows status (driving, on site, at home), last GPS ping, next visit and ETA, and visits done.
Open one technician
See miles driven, drive time, time on site and idle time, plus each stop with the GPS on-site times.
Work the exceptions
Visits with nobody going, or where GPS shows the technician was on site but the job is not closed out, each with a fix.
Assign from the map
Suggest a tech ranks technicians for an unassigned visit by skills and distance; assign with one click.
Questions people ask
- How do field service companies track technicians in real time?
- With GPS from the technician's phone app, shown on a live map alongside their scheduled stops, so dispatch sees location, status and ETA without calling.
- What is an exception on the live map?
- Something that needs a call: a visit whose window is open with nobody assigned, a technician on site who has not checked in, or a visit GPS shows was done but is not closed out.
- Can I assign jobs from the map?
- Yes. Suggest a tech ranks technicians for an unassigned visit by skills and distance, and Assign is one click.
- Is the location on this video real?
- No. Summit runs on demo GPS. The screens are the real Fieldproxy product.
- How long does it take to set up?
- Fieldproxy builds your own field service management system around your workflows, and it can be live within a day.
- Is Summit Home Services a real company?
- No. Summit is a demo company with fictional customers. The screens are the real Fieldproxy product, recorded live and sped up.
Transcript
Show
- 0:00How can you see where every technician is right now? Put their phones' GPS, their routes and their jobs on one live map, and flag what needs a call.
- 0:09Here it is at a demo heating, plumbing and electrical company, running on demo GPS.
- 0:16Calling around to ask where everyone is wastes the dispatcher's whole afternoon.
- 0:21The live map shows every technician at once: where they are, their routes, today's stops in order, and unassigned visits in orange.
- 0:29Up top: who's on site, who's driving, exceptions, and unassigned work.
- 0:34The team list reads like a status board. Each technician shows driving or at home, when their phone last reported, how many visits are done, and anything not closed out.
- 0:45Click a technician to see their day. Danny Ortiz drove fifty-seven miles today, two and a half hours of it, with seven hours on site. Every stop shows when GPS had him there, and which visits he never closed out, with a Mark done button for the office.
- 1:01Exceptions are the list worth calling about. Visits whose window is already open with nobody going. And visits where GPS had the technician on site for hours, but the job still says scheduled.
- 1:14And unassigned work can be fixed right here. Suggest a tech ranks who should take Grace Kelly's tune-up: Tom Becker is the best match, with HVAC skills, about five miles from home. Assign is one click, without leaving the map.
- 1:29Every technician, every stop, and every exception, on one screen.
- 1:33Get your own custom field service management within a day, tailored to your workflows.
- 1:38Start at fieldproxy dot ai.
