The Sign Store Macon got a field system built around its own install, survey and service orders, with the first mobile build ready four days after the checklists arrived.

The Sign Store has been designing, building and installing signs for more than 28 years. Its website lists the full chain of work: surveys and permits, design, fabrication, installation, and service and repair, along with a full vinyl department. Its customers include schools, universities and commercial properties across its region, and its work runs from channel letters and pylon and monument signs to digital and LED displays, interior and ADA signage, and vehicle graphics.

When they came to Fieldproxy, the company described running its field crews and a fleet of six installation trucks out of a helpdesk tool it had used for four to five years. Work orders were created there and technicians used its basic mobile app. Photos were uploaded to a separate photo service and then linked back to tickets by hand. There was no live view of where technicians were, and limited visibility over scheduling.

The bigger issue was that one generic ticket did not fit their work. An install, a site survey and a repair call each need different things captured on site, in a different order.

The starting point was the company's own checklist document, which spelled out exactly what a crew should do and record on each kind of job. Fieldproxy turned each one into a guided flow on the technician's phone, using The Sign Store's own wording, sign types and site questions. Each section unlocks only after the previous one is done, and completed sections can be reopened to review.

The requirements were written up in July 2025. The Sign Store shared its checklists in mid August, and the first mobile build covering all three order types was ready four days later. The office dashboard with dispatch map and calendar followed in the same month.

As the team worked through the checklists, The Sign Store sent an updated version, and the changes went into the build within days. In September 2025 the checklists were rebuilt as fixed forms for each job type, which made them simpler to fill in on site. In November 2025, when surveys needed to cover more than one location on the same job, that was added too.

None of this required The Sign Store to change how it describes its work. The order types, sign types, surfaces and safety questions on the phone are the ones from its own documents.

A technician opens their jobs for the day from a calendar or list. On an install, the system walks them from the pre-arrival checks at the shop through arrival, installation and completion, saving photos, the lighting test result, the customer's signature and the check-in and check-out locations against the job, so photos no longer need to be matched to tickets afterwards.

On a survey, the crew records the answers the design and permit stages need: dimensions, clearances, the electrical source, the surface type and photos of the front, sides, surroundings and existing lighting. On a service call, the diagnostics and repair details are recorded in the same place as the before and after photos.