Locksmith Dispatch Software for Work That Cannot Wait
Locksmith dispatch is measured in minutes. Somebody is locked out, they are ringing three companies, and whoever gives a credible arrival time first usually gets the job. A dispatch process built around scheduled appointments is the wrong tool for that conversation.
Running this manually today?
See how Fieldproxy handles it — a walkthrough on your own workflow, not a canned demo.
Book demoWhat the dispatch decision uses
- Who is genuinely nearest right now, on real roads at this hour
- Who is qualified for this work, including auto, safe or access control
- What is on their van, which decides whether it is solved tonight
- Which out-of-hours band applies, so the price quoted on the phone is the price charged
- Whether the caller can be verified as entitled to entry
- What the engineer is currently doing and whether it can be interrupted
Why the arrival estimate matters more than the schedule
In emergency work the commitment made on the phone is the product. An estimate that is optimistic loses the customer on arrival; one that is vague loses them on the call. The dispatcher needs a real answer in seconds, which means travel time and current engineer state have to be live rather than looked up.
Dispatch shaped like emergency work
Fieldproxy models emergency dispatch on its own terms rather than as a short-notice booking — live engineer state, van stock as a constraint, pricing bands applied automatically, and the identity checks your business requires recorded before the job can be closed.
Two approaches to the same problem
| A scheduling product | Emergency-shaped dispatch | |
|---|---|---|
| Arrival time | Guessed by the dispatcher | Calculated from live state |
| Van stock | Discovered on site | A constraint on assignment |
| Out-of-hours pricing | Remembered, or not | Applied by band |
| Identity checks | Ad hoc | Required before completion |
What you can run on it
- Live engineer positions and current job state
- Assignment on proximity, qualification and van stock
- Automatic out-of-hours rate bands
- Identity and authority checks recorded against the job
- Payment taken at the door
- Reporting on response times, conversion and job profitability
Common questions
What is locksmith dispatch software?
It is the system that decides who attends an emergency call and when, and records what happened. In this trade it is judged mainly on how quickly it can produce a credible arrival time, because that is what wins the job on the phone.
Can it account for van stock?
Yes, and it frequently decides the outcome. Whether the right cylinder is on the van is the difference between solving it tonight and going back tomorrow.
How are out-of-hours rates handled?
As bands the system applies based on when the job actually happened, so the price quoted on the phone and the price invoiced match without anyone having to remember the multiplier.
Does it record identity checks?
Yes, and it can require them before the job is allowed to close. For entry work that is a control rather than a nicety.
See it dispatching emergency work
Bring a 2am callout and see how quickly the system produces an arrival time you would be willing to promise.
Book a walkthroughRelated Articles
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