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ServiceTitan vs BuildOps

ServiceTitan vs BuildOps: which fits a commercial contractor

Short answer: ServiceTitan fits contractors whose work is mostly residential, or who run residential and commercial divisions side by side and want one system with a call center and marketing tools. BuildOps fits commercial-only mechanical, electrical, plumbing and fire contractors that need progress and AIA billing, PO-driven job costing and ERP sync, and it states a shorter rollout.

Independent comparison by the Fieldproxy team. Every vendor fact is linked to its source; checked 13 November 2026.

At a glance

The differences that decide it

Both are quote-only, sales-led platforms. Each vendor publishes a page arguing against the other; here is what each actually states about itself.

ServiceTitan

A full operating platform for residential and commercial trade contractors.

Pricing
Not published. Quoted per technician.[1],[2]
Contract
New customers usually sign annual or multi-year agreements of 12 to 36 months. They are noncancelable, carry a minimum subscription fee for the term, and in nearly all cases renew automatically unless cancelled in advance.[2]
Setup time
ServiceTitan's own podcast page: "The ServiceTitan implementation process lasts 12 to 16 weeks, starting off with a project kickoff."[3]
Free trial
None listed; pricing and demos go through sales.[1]
Built for
Residential and commercial trades (HVAC, plumbing, electrical, roofing, mechanical, refrigeration, fire and life safety and more), with enterprise and franchise offerings.[4]

BuildOps

Service and project software for commercial trade contractors.

Pricing
Not published. Quoted on the number of field and office users.[17]
Contract
Term set in each order. Fees are non-refundable, and you can't reduce licensed users below the floor in your order during the term.[19]
Setup time
Platform page: most businesses are up and running in 8 to 12 weeks. Its October 2026 Smart Deploy post: most commercial contractors within four weeks.[20],[21]
Free trial
None published; sales-led.[17]
Built for
Commercial HVAC and mechanical, electrical, plumbing, fire and life safety, and refrigeration contractors. BuildOps says it is not a fit for very small residential-only teams.[20],[18]

  • Who each was built for

    BuildOps sells only to commercial contractors and says it isn't a fit for very small residential-only teams. ServiceTitan serves residential and commercial trades and argues its single system suits contractors running both construction and service divisions.

  • Rollout and contract

    BuildOps states 8 to 12 weeks on its platform page and, since its October 2026 Smart Deploy launch, four weeks for most commercial contractors, with onboarding included. ServiceTitan states 12 to 16 weeks, invoices onboarding separately, and signs most new customers to noncancelable 12 to 36 month terms. BuildOps sets the term per order with a licensed-user floor.

  • Pricing basis

    ServiceTitan prices per technician; BuildOps prices on the number of field and office users. Neither publishes a number. BuildOps says its AI is included; ServiceTitan sells the AI Virtual Agent and Dispatch Pro as Pro add-ons.

  • Accounting and ERP

    Both sync with QuickBooks Online and Desktop and Sage Intacct. ServiceTitan adds Xero. BuildOps adds NetSuite, Sage 300 CRE and Viewpoint Vista and Spectrum, which matters to larger commercial firms.

Pricing

ServiceTitan vs BuildOps pricing

Published prices only, read off each vendor’s own pricing page on 13 November 2026. Where a vendor does not publish a price we say so rather than repeat third-party guesses.

ServiceTitan

Three packages, priced per technician on a quote. No prices on the page.[1]

PlanMonthlyBilled yearly
StarterDispatching, scheduling, call booking, invoicing, pricebookQuoteQuote
EssentialsAdds mobile estimates and payroll managementQuoteQuote
The WorksAdds advanced reporting, commission tracking, customizable membershipsQuoteQuote
  • Pro add-ons are quoted separately: AI Virtual Agent, Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro and Field Pro. Payments, integrated financing and accounts payable are listed apart from the packages.[1]
  • Onboarding, training and professional services are invoiced separately at the start of the contract.[2]

Full ServiceTitan pricing breakdown

BuildOps

Quote only, based on field and office users. Plans split by work type: service only, or service plus projects.[17]

PlanMonthlyBilled yearly
ServiceDispatching, maintenance agreements, quoting, invoicingQuoteQuote
Service + projectsAdds submittals, RFIs, change orders, daily reports, job costingQuoteQuote
  • Add-ons: Fleet+, Payments+ and CRM+. BuildOps says its AI is included in platform pricing.[17],[18]
  • Implementation and onboarding support are included with every plan.[17]

Neither vendor publishes a price, and we don't repeat third-party estimates. Note the different units: ServiceTitan counts technicians, BuildOps counts field and office users. Ask both for a written three-year total including onboarding, add-ons and expected headcount growth.

Commitment

Contracts, minimums and implementation time

As each vendor states it. These decide your real switching cost more than the monthly price does.

ServiceTitanBuildOps
ContractNew customers usually sign annual or multi-year agreements of 12 to 36 months. They are noncancelable, carry a minimum subscription fee for the term, and in nearly all cases renew automatically unless cancelled in advance.[2]Term set in each order. Fees are non-refundable, and you can't reduce licensed users below the floor in your order during the term.[19]
MinimumsA minimum subscription fee for the term; you can add technicians monthly at the contracted rate. We found no published minimum technician count.[2]A licensed-user floor: the users in your order are the minimum for the term.[19]
ImplementationServiceTitan's own podcast page: "The ServiceTitan implementation process lasts 12 to 16 weeks, starting off with a project kickoff."[3]Platform page: most businesses are up and running in 8 to 12 weeks. Its October 2026 Smart Deploy post: most commercial contractors within four weeks.[20],[21]
Onboarding includedImplementation and professional services teams handle onboarding and configuration, invoiced separately.[2]Included with every plan; BuildOps says most staff need one or two training sessions.[17],[20]
Free trialNone listed; pricing and demos go through sales.[1]None published; sales-led.[17]

Features

ServiceTitan vs BuildOps (and Fieldproxy), feature by feature

What each product does, with the plan it needs where the vendor says. Anything we could not confirm on the vendor's own pages is left out. The Fieldproxy column is our own product, so you can see a third option; each cell links to the page that shows it.

Scheduling and dispatch

ServiceTitan

Dispatch board, scheduling and call booking in every package. Dispatch Pro (add-on) recommends the tech for each job by skill, location and performance and can cap drive time.[1],[5]

BuildOps

Dispatching and scheduling in every plan.[17]

Fieldproxy

Schedule board, map and route order; AI can propose changes, which wait for your approval and can be undone.

Jobs and work orders

ServiceTitan

Jobs with a pricebook in every package. For construction work, ServiceTitan lists job costing, change orders, RFIs and submittals.[1],[6]

BuildOps

Service work orders; projects with submittals, RFIs, change orders, daily reports and job costing on the service-plus-projects plan.[17]

Fieldproxy

Jobs with your own job types, stages, forms and checklists, set up around how you already work.

Quotes and estimates

ServiceTitan

Mobile estimates on Essentials and The Works; Field Pro (formerly Sales Pro) add-on for in-home sales.[1]

BuildOps

Quoting in every plan. The Revenue Agent (early access) finds unquoted work and quotes that went quiet and drafts follow-ups.[17],[22]

Fieldproxy

Quotes with good, better, best options, approved by the customer from a link; margin floors and approval over a limit.

Invoicing and payments

ServiceTitan

Invoicing in every package, plus ServiceTitan Payments and integrated financing. AIA-style (G702/G703) invoicing for construction contracts.[1],[6]

BuildOps

T&M, fixed price, progress billing, AIA pay applications, service-agreement and milestone billing, with retainage. Payments+ add-on.[23],[17]

Fieldproxy

Invoice when the job is done, with payment links; card payments through Stripe.

Maintenance agreements

ServiceTitan

Memberships; customizable memberships in The Works. Service agreements show in the customer portal.[1],[7]

BuildOps

Maintenance agreements and service-agreement billing.[17],[23]

Fieldproxy

Service agreements, memberships and recurring visits that create the next visit on schedule.

Inventory and purchasing

ServiceTitan

Purchasing and inventory modules: purchase orders, stock levels on trucks and in warehouses.[8]

BuildOps

Parts across warehouses and trucks; purchase orders, commitments and receipts matched to vendor bills against job budgets.[24]

Fieldproxy

Warehouse and van stock, parts used on jobs, and purchase orders drafted when stock drops below its minimum.

Customer portal

ServiceTitan

Customer portal: 24/7 self-scheduling, view and approve estimates, pay invoices, see service agreements and installed equipment.[7]

BuildOps

Customer portal: jobs, invoices, quotes (approve or decline), assets and support requests.[25]

Fieldproxy

Customer portal and links for requests, quote approval, job status and invoices.

Mobile app and offline

ServiceTitan

Field Mobile App. Most core work runs offline (job status, time, signatures, notes, photos, estimates); card swipe, Tap to Pay, purchase orders and contracts need a connection.[9]

BuildOps

Mobile app captures time, parts and photos without signal and syncs when back online.[20],[18]

Fieldproxy

Android and iOS technician app with checklists, photos, signatures and GPS check-in; works offline and syncs later.

Reporting

ServiceTitan

Reporting in every package; Advanced Reporting in The Works.[1]

BuildOps

Reporting and analytics module, with labor, material and subcontractor costs against budget as work is recorded.[20],[24]

Fieldproxy

Dashboards and reports built around your own fields and stages.

QuickBooks Online

ServiceTitan

Yes.[10]

BuildOps

Yes (vendors push one way from BuildOps).[26]

Fieldproxy

Built-in sync.

QuickBooks Desktop

ServiceTitan

Yes.[10]

BuildOps

Yes (vendors sync both ways).[26]

Fieldproxy

Supported, including Enterprise.

Xero and other accounting

ServiceTitan

Xero and Sage Intacct, plus a general CSV export for other accounting systems.[10]

BuildOps

No Xero in its partner library. Lists NetSuite, Sage Intacct, Sage 300 CRE, Viewpoint Vista and Viewpoint Spectrum.[27]

Fieldproxy

Xero and Sage integrations.

API

ServiceTitan

Developer API; ServiceTitan cites 450+ API endpoints and 100+ integrations. Marketplace partners pay annual dues.[6],[11]

BuildOps

An API exists, but access is approved, limited or revoked by BuildOps case by case. We found no public API documentation.[28]

Fieldproxy

Open API with developer docs.

AI features

ServiceTitan

Titan Intelligence: Atlas, a conversational assistant inside ServiceTitan (core product; some features need Field Pro or ServiceTitan Max, several in preview), the AI Virtual Agent for after-hours and overflow calls (Pro add-on), and AI dispatch recommendations.[12],[13],[1],[5]

BuildOps

OpsAI, included in platform pricing per BuildOps. Service Agents (Revenue, Service Coordinator, Billing), announced November 2026 in early access, draft recommendations your team approves.[18],[22]

Fieldproxy

AI agents that answer calls and texts, triage requests, help dispatch, follow up quotes and draft back-office work, with your approval before anything goes out.

ChatGPT / Claude (MCP)

ServiceTitan

No official ChatGPT or Claude connector found. Community MCP servers and Zapier's MCP connect through the API.[14]

BuildOps

No MCP server or ChatGPT/Claude connector found; BuildOps says its Service Agents run inside BuildOps.[22]

Fieldproxy

Its own MCP server: run jobs, schedules and invoices from ChatGPT or Claude.

Customisation depth

ServiceTitan

Set up with ServiceTitan's implementation and professional services teams. We found no public documentation of custom-field or form limits.[2]

BuildOps

Not documented publicly; ask to see your own forms and workflows in the demo.[20]

Fieldproxy

Fields, stages, forms, rules and screens built around your process, and changed by asking; live within a day.

Fit

Which trades and company sizes each one suits

Both serve commercial HVAC, plumbing, electrical and fire. The deciding question is how much residential work you do.

Pick ServiceTitan if…

  • A meaningful share of your work is residential, or you run residential and commercial divisions you want in one system.
  • You take high call volume and want booking, a contact center and marketing attribution.
  • Your books are in Xero.
  • You want the larger marketplace of third-party integrations (ServiceTitan cites 100+).

Pick BuildOps if…

  • You are commercial-only: mechanical, electrical, plumbing, fire and life safety or refrigeration.
  • You bill T&M, progress, milestone and AIA pay applications with retainage, and want POs tied to job budgets.
  • Your ERP is NetSuite, Sage 300 CRE or Viewpoint Vista or Spectrum.
  • You want onboarding included in the price and a stated four to twelve week rollout.

Reviews

What users complain about

Recurring themes in G2 and Capterra reviews, paraphrased. Both products are well rated overall; these are the patterns in the critical reviews, not the average experience.

ServiceTitan

  • Price, and extra charges as you add modules or grow.[15],[16]
  • A steep learning curve, and onboarding that reviewers describe as long and complicated.[16],[15]
  • Long contracts that are hard to exit.[15]
  • Support waits and being passed between teams.[16]

BuildOps

  • Implementation can take months and feels heavy for smaller organisations.[29]
  • Uneven support during implementation and training, though other reviewers praise the team.[29],[30]
  • Reporting splits opinion: some call it excellent once set up, others a serious gap.[29]
  • Bugs, and a few reviewers report a sharp price rise over their previous software.[29],[30]

Switching

Switching between ServiceTitan and BuildOps

Moves between these two are usually ServiceTitan to BuildOps by commercial contractors. Neither vendor publishes a step-by-step guide for it.

ServiceTitan to BuildOps

  • Work back from your ServiceTitan end date: terms run 12 to 36 months, are noncancelable, and nearly all renew automatically unless cancelled in advance.[2]
  • Export accounting data through ServiceTitan's general CSV export, plus reports for history.[10]
  • BuildOps includes implementation in every plan and moves open invoices and in-progress billing across in phases.[17],[24]

BuildOps to ServiceTitan

  • BuildOps makes your data available for export only if you ask in writing within 30 days of the term ending; after that it has no obligation to keep it.[19]
  • You can't cut licensed users below your order's floor before the term ends.[19]
  • Budget for ServiceTitan's 12 to 16 week implementation and onboarding fees billed at contract start.[3],[2]

What usually breaks in a switch, whichever way you go

  • Recurring agreements. The agreement record usually exports; the schedule of future visits, visits used and renewal dates often have to be rebuilt. Ask who does that work.
  • Price book. Items and prices export; good-better-best option packages, images and member pricing rules usually need rebuilding.
  • Job history, photos and attachments. Ask how much history comes across and in what form. Photos and PDFs are usually the hardest part to move.
  • Equipment records. Make, model, serial and install date per customer drive replacement sales, so move them properly rather than as a notes field.
  • Stored cards. Saved cards are held by the payment processor, not the field service app, so they rarely move. Plan for customers to re-enter cards.
  • Open work and timing. Pick a cut-over date for open estimates, unpaid invoices and booked jobs, and switch in a quiet season, not your busiest week.

Before you sign

Questions to ask both vendors in the demo

  • Show a progress or AIA billing cycle with retainage on one of our real projects.
  • Show a preventive maintenance agreement across a multi-site customer, with the visits generated and assets tracked per site.
  • Show a tech closing out a job with parts, photos and a signature with no signal, then the sync.
  • What will we pay in year one with every user we have, including office staff and part-time techs, add-ons and card fees?
  • What is the contract term, what happens at renewal, and how much notice do we have to give to leave?
  • Who moves our data across, what exactly comes over (agreements, price book, photos, equipment), and what do we rebuild ourselves?

A third option

Where Fieldproxy fits

When it is worth a look

Fieldproxy is AI-native field service software that is set up around your own workflow: your job types, stages, forms and approval steps, live within a day. It is one price per company with unlimited users, and you can run it from ChatGPT or Claude through its MCP server. It replaces ServiceTitan or BuildOps; it does not sit on top of either.

It is worth a look for commercial and facilities contractors whose process is specific to them: client-by-client service levels and checklists, many sites per client with their own portal view, approval chains before work or quotes go out, or a mix of trades that neither template models cleanly. It is set up to that process and live within a day.

When it is not

If you need deep construction project management, AIA billing and ERP sync to Viewpoint or Sage 300 today, BuildOps is built for that. If you run a large residential call center, ServiceTitan is. Fieldproxy is not the pick for either of those.

Fieldproxy has no free trial or card sign-up; pricing is quoted on a call. Neither ServiceTitan nor BuildOps lists a free trial either; all three are sales-led.

FAQ

ServiceTitan vs BuildOps: common questions

Is BuildOps better than ServiceTitan for commercial contractors?

For commercial-only mechanical, electrical, plumbing and fire contractors, BuildOps is built around their billing, purchasing and ERP needs and states a shorter rollout. ServiceTitan is the stronger choice when you also do residential work or want a call center and marketing tools in the same system.

How do ServiceTitan and BuildOps price?

Both are quote-only. ServiceTitan prices per technician and invoices onboarding separately. BuildOps prices on field and office users and includes implementation and onboarding in every plan. Neither publishes a dollar figure.

How long does implementation take?

ServiceTitan's own podcast page says 12 to 16 weeks. BuildOps' platform page says 8 to 12 weeks, and its October 2026 Smart Deploy announcement says most commercial contractors are running within four weeks.

What contract do they require?

ServiceTitan's 10-K says new customers mainly sign noncancelable 12 to 36 month terms with a minimum fee, renewing automatically. BuildOps sets the term in each order, fees are non-refundable, and you can't drop below your licensed-user floor during the term.

Do both support AIA billing?

Yes. ServiceTitan lists AIA-style G702/G703 invoicing for construction contracts. BuildOps lists AIA pay applications alongside T&M, fixed price, progress, milestone and service-agreement billing, with retainage.

Which integrates with my accounting or ERP?

Both sync with QuickBooks Online, QuickBooks Desktop and Sage Intacct. ServiceTitan also supports Xero and a general CSV export. BuildOps also lists NetSuite, Sage 300 CRE and Viewpoint Vista and Spectrum.

Do they work offline?

Both document offline field work. ServiceTitan's app runs status updates, time, signatures, notes, photos and estimates offline; card payments need a connection. BuildOps says techs capture time, parts and photos without signal and sync later.

How do their AI features compare?

ServiceTitan's Titan Intelligence includes Atlas (an in-app assistant), an AI Virtual Agent for calls and AI dispatch recommendations, with the last two sold as Pro add-ons. BuildOps says OpsAI is included in its price and announced Revenue, Service Coordinator and Billing agents in November 2026, in early access. Neither has an official ChatGPT or Claude connector we could find.

Can I switch from ServiceTitan to BuildOps mid-contract?

Usually not without paying out the term: ServiceTitan contracts are noncancelable and auto-renew unless cancelled in advance. Plan the BuildOps rollout to finish before your ServiceTitan renewal date.

Sources

Each vendor fact on this page links to one of these. All checked 13 November 2026. Vendors change plans often; if you spot something out of date, tell us and we will fix it.

  1. [1] ServiceTitan pricing page (packages, Pro add-ons)
  2. [2] ServiceTitan FY2026 Form 10-K (SEC, filed 25 Mar 2026)
  3. [3] ServiceTitan: Mastering ServiceTitan podcast page on implementation (24 Jul 2025)
  4. [4] ServiceTitan home page (trades and segments)
  5. [5] ServiceTitan Dispatch Pro
  6. [6] ServiceTitan: ServiceTitan vs BuildOps (ServiceTitan's own page)
  7. [7] ServiceTitan customer portal
  8. [8] ServiceTitan Help: inventory and purchase orders
  9. [9] ServiceTitan Help: Field Mobile App offline capabilities
  10. [10] ServiceTitan Help: accounting integrations overview
  11. [11] ServiceTitan App Marketplace program guide
  12. [12] ServiceTitan Help: Atlas
  13. [13] ServiceTitan Fall 2025 release guide (AI Virtual Agent)
  14. [14] Zapier: ServiceTitan MCP (third-party)
  15. [15] Capterra: ServiceTitan reviews
  16. [16] G2: ServiceTitan reviews
  17. [17] BuildOps pricing page
  18. [18] BuildOps: ServiceTitan vs BuildOps (BuildOps' own page)
  19. [19] BuildOps terms of service
  20. [20] BuildOps platform page
  21. [21] BuildOps: introducing Smart Deploy (14 Oct 2026)
  22. [22] BuildOps: Service Agents (Revenue, Service Coordinator, Billing), Nov 2026
  23. [23] BuildOps for finance teams (billing types)
  24. [24] BuildOps financials (inventory, purchasing, job costing)
  25. [25] BuildOps Help: customer portal
  26. [26] BuildOps: QuickBooks integration
  27. [27] BuildOps partner library (integrations)
  28. [28] BuildOps developer terms and conditions
  29. [29] G2: BuildOps reviews
  30. [30] Capterra: BuildOps reviews

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