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Locksmith Invoicing That Happens at the Door

Fieldproxy Team - Product Team
8 min read
locksmith business softwarelocksmith service managementlocksmith softwareAI field service software

Locksmith work is usually priced and paid in the same fifteen minutes. The invoice is not a document produced later by an office; it is part of the job, produced on a phone, at night, in the rain. Anything that requires the engineer to remember a rate or work out a multiplier will be wrong often enough to matter.

Running this manually today?

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What invoicing has to handle

  • Out-of-hours and call-out bands applied automatically from when the job actually happened
  • Parts drawn from van stock and priced without manual lookup
  • Card payment taken on site, reconciled against the job
  • Contract and commercial rates applied by client rather than by memory
  • VAT and receipts issued immediately, because the customer is standing there
  • Jobs that are quoted on the phone and completed at a different price, with the difference visible

Why the rate card belongs in the system

Every locksmith business has a rate card, and in most it lives partly on paper and partly in the owner's head. That works while there are two engineers. At six it produces quiet inconsistency: the same job priced three ways, out-of-hours charged at day rates, contract clients invoiced at retail.

None of it is dishonest and all of it costs money. Putting the rules in the system means the price is right without anybody having to be.

Pricing rules that are yours

Fieldproxy applies your bands, rate cards and mark-ups automatically based on the job, the client and the time, so what the engineer collects matches what you intended to charge.

Two approaches to the same problem

Manual pricingRules in the system
Out-of-hours ratesRemembered, or notApplied by band
Contract ratesLooked up, sometimesApplied by client
Parts pricingManual lookupFrom van stock, priced automatically
PaymentChased afterwardsTaken at the door

What you can run on it

  • On-site invoicing and card payment
  • Automatic band and rate-card application
  • Van stock pricing
  • Contract and commercial invoicing
  • True job costing including parts and time
  • Reporting on margin by job type, engineer and time of day

Common questions

Can engineers invoice and take payment on site?

Yes, from the mobile app, with the invoice generated from the job rather than typed. For emergency work this is usually the difference between being paid and chasing.

How are out-of-hours rates applied?

Automatically, from when the work actually happened, rather than relying on the engineer to apply a multiplier at the kerb at 3am.

Can contract clients be billed at different rates?

Yes, applied by client rather than remembered, which removes the most common source of quiet revenue leakage in mixed commercial and reactive businesses.

Does it track actual job profitability?

Yes, including parts from van stock and time on site, so margin by job type and time of day is a real number rather than an impression.

See it invoicing at the door

Bring your rate card, including the out-of-hours bands. If it can be expressed, it can be applied automatically.

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