Free AI tool · no signup
Customer Message Triage
Paste any customer text, email, or voicemail transcript. Get the urgency, the category, what details they gave you, and a professional reply — in seconds.
How it works
Paste the customer's text, email, or voicemail transcript.
The AI assigns urgency (P1–P4), categorizes the job, and pulls out the details.
Copy the ready-to-send reply, or tweak it and go.
You just trialed the ai_triage + ai_smart_reply widget
One run here. Every job, inside Fieldproxy.
Here, you pasted one message. Inside Fieldproxy, ai_triage sits on your inbox and runs on every message that arrives — including the 2am ones.
- 1
Texts, emails, and web forms hit Fieldproxy and get triaged the moment they land — 24/7, no one watching required.
- 2
P1 emergencies page the on-call tech immediately. Routine requests book themselves into open schedule slots.
- 3
The ticket creates itself with the extracted details — address, equipment, symptoms — already filled in.
- 4
The reply you saw here goes out in your templates and tone, automatically or with one-tap approval.
- 5
Your office opens to a sorted, prioritized queue instead of an inbox.
Frequently asked questions
What kinds of messages can I paste?
Texts, emails, web form submissions, voicemail transcripts — anything a customer sent. It handles angry complaints, emergencies, quote requests, and reschedules.
How does it decide urgency?
Safety signals (gas, sparking, flooding, extreme temperatures with vulnerable people) are always P1. Otherwise it weighs symptoms, timing words, and customer situation — and tells you its reasoning.
Is this the same AI as in Fieldproxy?
Same capability. Inside Fieldproxy, ai_triage runs on every incoming message automatically and can create the ticket, set priority, and queue the reply — before your office even opens.