Facilities Management

Facility maintenance software built around how you already work.

Planned preventive maintenance across client portfolios, reactive jobs on SLA timers, multi-trade work split between your own engineers and subcontractors, and the reporting each client asks for, set up the way you actually run it. Change a field, a rule or an SLA queue by asking in plain English, and Fieldproxy AI agents assist your team. Live within a day, with unlimited users.

Plain English

Say how you run it. It goes live.

Each change on the right was made by typing one sentence. No dev ticket, no rebuild, live for every tech.

Facilities ManagementPlain English

Fields added

Asset tag + warranty-expiry now required

Photo step added

Before + after photo required to close

Live across all sites

Open + future work orders updated

Live in

40 secno dev, no ticket

Built your way

Built for facility maintenance contractors

Every client, every site, every trade, in one system.

Client, site and asset hierarchy

Clients, sites, floors and assets in one structure, with QR-coded assets and the full job history on each.

PPM schedules

Planned maintenance by asset and frequency for HVAC, electrical, plumbing, fire and fabric, generated as visits ahead of time.

SLA timers

Response and fix targets per client and priority, with the clock visible on every job and escalation before a breach.

Reactive jobs

Requests from client portals, email or phone become prioritised jobs, dispatched by trade, location and SLA.

Own engineers and subcontractors

Route each job to your engineers or a subcontractor, and let the sub update their own job from a link without a seat.

Subcontractor compliance

Insurance, licences and certificates held per subcontractor with expiry dates, so work is blocked when one lapses.

Client portals

Each client raises requests, approves quotes and sees status and certificates for their own sites only.

Quotes and billing per contract

Fixed PPM fees, reactive work at contract rates and approved quotes, invoiced per site or consolidated per client.

Client reporting

PPM completion, SLA performance and spend per client and per site, ready for the monthly review.

One link, not a login

Send a scoped link to exactly one job: a site manager tracking a request, a sub closing out their work. No access to the rest of the portfolio.

See it built around how your team already works.

Get Demo

Customer stories

Subs, sites and clients, run from one place.

Pronative
“If the AI does something we didn't mean, we hit undo. That's what made us trust it with real work.”

Stephanie Choate, Owner, Pronative

Commercial facility maintenance

Read Pronative’s story
Read all customer stories

How facilities runs on it

How a facilities business runs on Fieldproxy.

The parts of Fieldproxy facilities teams lean on most, set up to your own stages, forms and prices.

Subcontractors in the same system

Offer work to subs, track their insurance and licences, and let them update jobs in their own portal.

Service agreements

Agreements per client with planned visits, billing and profitability.

SLA tracking

Response, arrival and completion targets per client or priority, in business hours, with escalation before a breach.

Projects for larger work

Refits and replacements as projects with change orders and progress billing.
Job offered to a ranked shortlist of subcontractors.
Offering a job to subcontractors.

Questions buyers ask

Facility maintenance software, the questions buyers ask.

Straight answers to what facilities service providers ask when they shortlist work order and maintenance software.

Which maintenance management platform supports customizable work order workflows and SLA tracking?

Fieldproxy is a maintenance and field service platform where the work order workflow is set up to your own stages, fields and approval rules, and every reactive job carries response and fix targets per client and priority. The SLA clock shows on each job, and the AI escalates before a breach.

  • Your own work order stages, required fields and photo steps, changed by asking in plain English
  • Response and fix targets per client contract and priority
  • Separate queues, for example P1 jobs ordered by time left on the SLA, apart from routine PPM
  • Approval rules, for example jobs over a threshold wait for the client before a subcontractor PO is raised
Work orders and jobs

Which platform can help a facilities service provider manage preventive maintenance, asset history, and technician dispatch in one system?

Fieldproxy holds clients, sites, floors and assets in one structure, generates planned preventive maintenance from each asset's frequency, and dispatches reactive and planned work from the same board. Every job lands on the asset's history, so PPM, breakdowns and repairs sit in one record.

  • QR-coded assets with full job history per asset
  • PPM schedules by asset and frequency across HVAC, electrical, plumbing, fire and fabric
  • Dispatch by trade, location and SLA, to your own engineers or a subcontractor
  • Work orders, assets, PPM and client service requests in the same system
Assets and PPM

What is the best field service management software for a facilities management company handling multiple sites?

For a facilities company covering many sites and clients, the best field service software keeps each client's sites, SLAs, reporting and billing separate while your team works from one board. Fieldproxy is set up that way: a client, site and asset hierarchy, client portals scoped to their own sites, and reporting per client and per site.

  • Client portals where each client raises requests, approves quotes and sees status for their own sites only
  • Billing per site or consolidated per client, at contract rates
  • PPM completion, SLA performance and spend per client and per site
  • One price per company with unlimited users, live within a day
Client portals

What field service software is best for facilities companies managing in-house technicians and subcontractors?

Choose software that routes each job to your own engineer or a subcontractor on the same board, and lets subs update their work without buying them a seat. In Fieldproxy a sub closes out their job from a secure link, and work is blocked for any sub whose insurance or certificate has expired.

  • Subcontractors held with their trades, areas and compliance documents
  • The dispatch agent picks own engineer or sub by trade, location and the site's SLA
  • Subs add photos and close jobs from a scoped link, with no access to the rest of the portfolio
  • The AI chases subcontractors for missing close-out photos and certificates
Subcontractor management

Which field service tools provide real-time visibility into technician workloads, job status, and maintenance backlogs?

Fieldproxy's live operations dashboard shows jobs today, at risk and closed, updated the moment a status changes, alongside technician utilisation and SLA performance by account or region. You can also ask for any number in plain English.

  • Live ops board that refreshes itself, for the screen in dispatch
  • Wrench time, drive time and idle time per team or technician
  • PPM visits slipping behind schedule flagged by the watcher agent
  • Scheduled digests by email, Slack or Teams
Dashboards and reporting

AI for facility maintenance businesses

AI that does the facility maintenance admin, so the office doesn't have to.

Fieldproxy is AI-native field service software. The AI agents work inside your facility maintenance workflow, on your jobs and customers, and you confirm anything that matters before it happens.

Logs and prioritises requests

Calls, texts and emails from client sites get picked up. The agent identifies the site and asset, sets the priority against the contract, and raises the job.

Builds the PPM and reactive schedule

It fits planned visits around reactive work by trade, area and SLA, and rebuilds the day when a P1 lands. You approve the board before anything moves.

Keeps clients and sites updated

Site contacts get an on-the-way text, a completion summary with photos, and an update if an SLA is at risk, before they chase.

Chases paperwork, drafts invoices

It flags jobs closed without photos or certificates, chases subcontractors for their close-out, and drafts invoices per contract.

Switching

Moving from another tool? We move you.

Facility maintenance teams come to us from ServiceTrade, BuildOps, ServiceTitan or simPRO and from spreadsheets. We map how you run on a 30-minute call, configure it within a day, migrate your customers, properties and jobs, and switch you over when your crews are ready. Fieldproxy AI moves it all over from any major tool or custom system in less than a day.

Pricing

Facility maintenance software, one price per company.

  • One price per company, unlimited users
  • Set up to your own stages, forms and checklists
  • Every AI agent included, on the plan's AI credits
  • Live within a day, not months

Shaped to your trade

Your business doesn't run like the template. Neither does Fieldproxy.

Multi-site retail and hospitality

PPM and reactive work across many stores under one contract.

Commercial offices

Building services, tenant requests and planned maintenance per site.

Healthcare and education

Compliance-led PPM with certificates and asset history per building.

Integrations

Plays nicely with the tools you already use

QuickBooks

Invoice + payment sync

Xero

Accounting sync

Stripe

Card + ACH payments

Google Calendar

2-way engineer calendars

Gmail

Client request email + threads

Zapier

Anything else

See it on a demo company

SLA tracking and work order workflows, on the real product.

These screens are Fieldproxy set up for a fictional facilities maintenance contractor, Larkspur Facility Services, with sample clients, sites and vendors. Nothing here is a mock-up.

Chapters

Intake queue with an urgent walk-in freezer email triaged to priority P1, refrigeration, the client location and the client's NTE rule
Work orders in from every channel. Email, client portals such as ServiceChannel and Corrigo, texts and calls land in one queue. AI reads the client, store, trade and priority, and the client's own rule fills in the NTE and the SLA.
Work order with client NTE, vendor NTE, accept met, on-site late and complete countdown, an SLA breach banner and the client's invoicing rules
SLA clocks and NTE on every work order. The client's work order number, the client and vendor not-to-exceed, and accept, on-site and complete clocks. A missed clock is flagged, and the client's rules list what is still needed before it can be invoiced.
Command screen listing priority work orders across client sites with countdown and overdue clocks, vendor status and SLA breaches
What needs attention now, across every site. Emergencies, breached and at-risk SLAs, vendors who haven't accepted, and intake waiting, sorted by the clock.
Vendor page blocked from assignment because the general liability certificate expired, with scorecard, trades, rates and service area
Subcontractors, with compliance enforced. Each vendor has trades, coverage, rates and a scorecard. When an insurance certificate expires, the vendor is blocked from new work and their open jobs are flagged for reassignment.
Work order proposal tab with a capital replacement proposal, line items, cost and margin, waiting for the client's decision
Over the NTE, with client approval. When a repair costs more than the not-to-exceed, a proposal is written from the technician's findings, priced, sent, and the client's decision is recorded on the work order.
PM programs list with frequency, delivered by crew or vendor, locations, completion, missed visits and next wave per client program
Planned maintenance programs per client. What's done, how often, by your crew or a vendor, at how many locations, with completion, missed visits and the next wave for each program.
Client portal home with a monthly summary written from work orders and invoices, suggestions, and spend analysis by trade
Clients see their sites live. A branded portal where the client's facilities team sees open work orders, invoices, spend by trade and a plain-English summary of the month.

Want it running on your jobs? We set it up around them.

Get Demo

Specialist guides

Running something more specialised? Read the guide.

How the job really runs, the rules with their sources, exactly what to record, and how it is set up, for businesses close to this trade.

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Questions

Straight answers.

What is the best software for a facility maintenance business?

The best facility maintenance software is the one that fits how you actually serve your clients: planned preventive maintenance, reactive jobs on SLA timers, multi-trade work split between your engineers and subcontractors, and client reporting. Template tools work if your contracts match theirs. Fieldproxy is facility maintenance software set up to your own clients, SLAs and workflows, with AI agents that handle scheduling, site updates and invoicing, one price per company with unlimited users.

How much does facility maintenance software cost?

Per-user tools often start low and rise with every engineer, coordinator and subcontractor login. Fieldproxy is one price per company with unlimited users, and subcontractors can work from a job link, so growing a contract does not add software cost.

Can it run PPM schedules and SLA timers together?

Yes. PPM visits are generated from each asset's maintenance frequency, and reactive jobs carry response and fix targets per client and priority. Both sit on one board, the SLA clock shows on every reactive job, and the AI escalates before a breach and proposes how to fit planned work around urgent calls.

Does it support customizable work order workflows and SLA tracking?

Yes. Work order stages, fields, photo steps and approval rules are set up to how you run, and each reactive job carries response and fix targets per client and priority. The SLA clock shows on every job and the AI escalates before a breach.

Can it manage preventive maintenance across many client sites?

Yes. Clients, sites and assets sit in one hierarchy, PPM visits are generated from each asset's frequency, and reporting on PPM completion, SLA performance and spend is available per client and per site.

How do subcontractors work in Fieldproxy?

Each subcontractor is held with their trades, areas and compliance documents. A job can go to your own engineer or a sub, and the sub updates it, adds photos and closes it from a secure link without buying a seat. Work is blocked for a sub whose insurance or certificate has expired.

How long does it take to switch from ServiceTrade, BuildOps or simPRO?

We map how you run on a 30-minute call, configure Fieldproxy to it within a day, then migrate your clients, sites, assets, PPM schedules and open jobs. Fieldproxy AI moves it all over from any major tool or custom system in less than a day, and you switch over when your team is ready.

Is there AI for facility maintenance businesses?

Fieldproxy's AI agents answer calls, texts and emails from client sites, raise and prioritise jobs, build the PPM and reactive schedule, keep site contacts updated, chase missing photos and certificates, and draft invoices. They work inside your own workflow, and you confirm anything that matters before it happens.

See it live

Enter your work email and we draft your setup from your website in about 30 seconds. Shape it by chatting, then the team builds it around how you work.

Also works from ChatGPT, Claude and Copilot in Teams

Fieldproxy's MCP server lets your team run the day and change the software itself from the AI assistant they already use, with a confirm step before anything changes.