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Dispatch Agent

Intelligent Job Assignment and Route Optimization

Stop assigning jobs based on gut feel at the dispatch desk. Our AI considers SLA windows, contract priority, distance, skills, inventory, labor rates, and overtime across every region, then picks the technician who meets the contract first and protects margin second.

See Dispatch Agent In Action

Live demo

See It In Action

Watch AI analyze and select the optimal technician in real-time

Available Technicians

AI evaluating 3 candidates

SM

Steve M.

2 miles
No Part
$45/hr
MR

Mike R.

5 miles
Has Part
$150/hr(OT)
SK

Sarah K.

15 miles
Has Part
$45/hr

Decision Engine

Multi-variable optimization

Awaiting job assignment...

WHY THIS MATTERS

  • •Steve rejected: Would require second truck roll
  • •Mike rejected: Double-time would eat profit
  • •Sarah selected: First-time fix at lowest cost

Walkthrough

What Happens When a Field Tech Calls In Sick? 14 Jobs Reassigned in 1 Minute

The Problem With Manual Dispatching

  • Dispatchers send the closest tech, who lacks the required part
  • Overtime costs eat into profit when cheaper options exist
  • Return visits kill margins and SLA performance: wrong skill match, missing equipment
  • Humans can't optimize across 10+ variables in real-time

The Dispatch Agent Solution

  • AI checks inventory before assigning - ensures first-time fix
  • Calculates true cost including travel, labor, and overtime
  • Matches skills and certifications to job requirements
  • Optimizes across all variables simultaneously, instantly

How it works

How Dispatch Agent Works

Multi-variable optimization in milliseconds

  1. 1

    Scan All Technicians

    When a job comes in, AI instantly scans every available technician. Location, current workload, skills, certifications, and van inventory, all checked in parallel.
  2. 2

    Calculate True Costs

    For each candidate, AI calculates total job cost: travel time, mileage, labor rate, overtime premiums, and probability of first-time fix. Hidden costs become visible.
  3. 3

    Select & Dispatch

    AI picks the optimal tech and dispatches instantly. Route sent to mobile app, site contact notified with ETA, and decision rationale logged for the operations team to review.

The variables

What Dispatch Agent Optimizes

10+ variables analyzed for every assignment decision

Distance & Travel Time

Real-time traffic data and actual driving distance, not straight-line estimates. Accounts for current location, not home base.

Van Inventory

Checks if tech has required parts in their van. No point sending someone who'll need a warehouse stop or second visit.

Labor Rates & Overtime

Factors in regular vs overtime rates. Sometimes driving farther saves hundreds by avoiding double-time premium.

Skills & Certifications

Matches job requirements to technician qualifications. EPA certifications, brand training, equipment specializations.

Current Workload

Considers existing schedule, job complexity, and estimated completion times. Prevents overbooking and burnout.

First-Time Fix Rate

Historical success rate for similar jobs. Some techs excel at certain equipment types; AI learns and applies this.

Results

Dispatch Agent Results

23%

Lower Dispatch Costs

91%

First-Time Fix Rate

35%

Less Overtime

<5sec

Assignment Time

Scenarios

Real Dispatch Scenarios

See how AI makes smarter decisions than humans

Emergency After-Hours Call

A client site's cooling is down at 9pm. AI considers: on-call rates, current tech locations, the contract's SLA commitment, and next-day alternatives. Dispatches tech with shortest drive time who isn't already on overtime.

Cost OptimizedSLA Met

Commercial Equipment Failure

Restaurant walk-in cooler down. AI identifies techs with refrigeration certs and the likely replacement part in van stock. Picks tech 20 miles away over closer tech without the part.

First-Time FixSkills Matched

Multi-Region Morning Surge

Forty jobs land across three regions before 8am, some on contracts with four-hour SLAs. AI fills in-house crews in each region first, routes overflow to approved subcontractors where coverage is thin, and sequences every route so each tech has parts for their assigned jobs.

Route Optimized30% Less Driving

Priority Customer Request

A key contract client logs a non-urgent issue. AI recognizes account status, checks SLA terms, and assigns their preferred technician while reshuffling other jobs to maintain everyone's schedule.

VIP HandledNo Delays

Also works from ChatGPT, Claude and Copilot in Teams

Fieldproxy's MCP server lets your team run the day and change the software itself from the AI assistant they already use, with a confirm step before anything changes.

Part of the Fieldproxy platform

Every agent runs on the same AI Agents stack

Voice, vision, dispatch, and knowledge agents all share one runtime, one schema, and one customization surface, describe what you want in plain English.

See all Fieldproxy agents →

Works in every trade

Which industry are you running today?

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Ready to optimize every dispatch decision?

Book a demo and see how Dispatch Agent handles your real jobs, contracts and regions.

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