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Field service management software

Field service management software built around how you already work.

Scheduling, dispatch, a technician app, quotes, invoices and customer updates, set up to your own stages, forms and checklists. AI agents assist your team. Live within a day, one price per company with unlimited users.

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What it does

Everything between the request and the payment.

Field service management (FSM) software runs the work that happens at your customers' sites. Fieldproxy covers all of it, and every piece is set up to how you run it.

Schedule beside a map with each technician's road route

Scheduling and dispatch

A board by day, crew and area. Drag jobs, or let the AI build and rebuild it.
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Job page with job costing: revenue, costs, gross margin and labor hours

Jobs and work orders

Your own job stages, from request to sign-off, with the fields your work needs.
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Technician app Today screen with the day's route and next job

Technician mobile app

Android and iOS, works offline: checklists, photos, signatures, GPS check-in.
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Estimate with good, better and best options side by side

Quotes and estimates

Line items, options and approvals, built the way you price your work.
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Invoice with line items, a payment taken and the balance due

Invoices and payments

Invoice from the completed job, take payment by link, sync to accounting.
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Recurring jobs with cadence, technician, next visit and visits booked ahead

Recurring maintenance

Service plans, contracts and visits that generate themselves on schedule.
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Equipment list with age, warranty, condition and next maintenance

Assets and equipment

Every unit at every site, with its service history and QR code.
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Customer portal home with next visit, balance due, quotes and documents

Customer portal and updates

Customers see their jobs, quotes and invoices, and get told when things change.
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Insights with revenue, margin, close rate and plain-language findings

Reports and dashboards

The numbers you run the business on, asked for in plain English.
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Projects list with contract value, billed to date, health and progress

Projects

Multi-visit work with a Gantt, change orders, deposits, milestone billing and retainage, and budget vs actual.
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Subcontractors board with offers, accepted, submitted and billed work

Subcontractors

Offer work to subs, track their compliance, and let them update jobs in their own portal before you bill.
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Care plans with members, renewals due and visits due

Agreements and memberships

Maintenance agreements, care plans and memberships, renewals, and recurring visits that create themselves.
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Why it fits

Most FSM software asks you to change. We change the software.

Template software

  • Your process bends to fit the tool
  • Changes are tickets, add-ons or a services project
  • Priced per technician, so every hire costs more
  • Months to roll out

Fieldproxy

  • Set up to your own stages, forms and checklists
  • Change it later by asking in plain English
  • One price per company, unlimited users
  • Live within a day

See it built around how your team already works.

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AI field service management

AI agents that assist your team, inside your workflow.

Fieldproxy is AI-native: the agents work on your real jobs, customers and schedule, and you confirm anything that matters before it happens.

Answers and books

Picks up calls, texts and emails, works out what the customer needs and books the job into the schedule.

Builds the schedule

Plans tomorrow's board and rebuilds it when a tech calls in sick or the weather turns. You approve the changes.

Dispatches the right tech

Weighs skills, certifications, distance, the parts in each van and overtime cost, and logs why it chose.

Keeps customers told

Sends the ETA, the reschedule and the follow-up, so the office isn't on the phone all day.

Chases the paperwork

Flags jobs closed without photos, readings or signatures before they become a billing problem.

Drafts invoices, chases payment

Drafts invoices from completed jobs and follows up on the overdue ones.

Command Center

Ask in plain English. It answers from your live data and prepares the change as a preview: before and after, then one click to Undo.
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Autopilot

Always-on agents work through follow-ups, bookings and collections, and hand you a card with the exact action to approve.
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Approvals for big changes

Changes over the limits you set, such as large change orders or discounts, wait for an approver before they happen.
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AI field service management software →Custom field service management software →AI scheduling and dispatch →What is AI field service management? →AI receptionist for contractors →Run it from ChatGPT or Claude →Developers and API →

By trade

Field service software for your trade.

The same platform, set up to the way each trade actually works.

HVACPlumbingElectricalLandscapingPest controlRoofingFire and life safetySecurity systemsFacilities maintenanceMechanicalEnergy and solarCleaningCommercial cleaningAppliance repairPool serviceLawn carePaintingHandymanFenceJunk removalProperty maintenanceWhen your process doesn't fit a template

Specialist work:

See it set up for your trade, on your own jobs.

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Switching

Live within a day, not months.

Moving from another tool or from spreadsheets. Fieldproxy AI moves it all over from any major tool or custom system in less than a day.

  1. A 30-minute call

    We map how you run: your job stages, forms, crews, pricing and how work turns into an invoice.

  2. Live within a day

    We set Fieldproxy up to that process and show it to you running, with the AI agents working on it.

  3. We move you over

    Customers, sites, assets and jobs migrated. You switch when your team is ready.

Buyer's guide

How to choose field service management software.

Six questions that separate software that fits from software you'll work around.

  1. 1

    It fits your process without a services project

    If every change is a ticket, an add-on or a consultant, the software will run you. Ask to see your own workflow set up, not a demo account.

  2. 2

    The price as you grow

    Per-technician pricing gets expensive as you hire. Per-company pricing with unlimited users does not.

  3. 3

    A mobile app your crews will actually use

    Offline mode, photos, checklists and signatures, on the phones they already carry.

  4. 4

    Time to go live

    Weeks of setup and a six-month rollout cost you a season. Ask for a date.

  5. 5

    AI that does work, not just summaries

    The useful AI books jobs, rebuilds the schedule and drafts the invoices. A chatbot that summarises a ticket is not the same thing.

  6. 6

    Your data, connected

    Accounting (QuickBooks, Xero), payments (Stripe), your CRM or helpdesk, and a way to get everything out.

Pricing

One price per company. Unlimited users.

One price per company, so hiring technicians and office staff doesn't add cost. Plans differ by job volume. Every AI agent is included and runs on the plan's monthly AI credits.

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Customer stories

Most of our customers tried something else first.

ActionLabs logo
“A team that keeps improving the product with us. It's grown alongside our operation.”

Lea Paredes, Senior Data Analyst, ActionLabs

IT services

Read ActionLabs’s story
Read all customer stories

Questions buyers ask

Questions operations teams ask before they switch.

Straight answers to what growing contractors and multi-location service companies ask when they shortlist field service software.

What field service software can replace spreadsheets and disconnected tools without requiring a complex enterprise implementation?

Fieldproxy replaces the spreadsheets, shared calendars and separate quoting and invoicing tools with one field service system set up to how you already work, without an enterprise rollout. We map your process on a 30-minute call, have it live within a day, and move your customers, sites and jobs in from the sheets you have.

  • Jobs, scheduling, dispatch, the technician app, quotes, invoices and payments in one place
  • Your spreadsheet columns become fields and stages, so the team recognises the work
  • No services project: later changes are made by asking in plain English, with Undo
  • One price per company with unlimited users
Custom field service management

Which field service management software offers work order management, scheduling, dispatch, invoicing, and customer portals in one platform?

Fieldproxy covers all five in one platform: work orders with your own stages, a scheduling and dispatch board, the technician mobile app, quotes, invoices and payment links, and a customer portal where customers see their jobs, quotes and invoices. Recurring maintenance, assets, projects and subcontractors are part of the same system.

  • Work orders and jobs from request to sign-off
  • Scheduling board by day, crew and area, which the AI can build and rebuild
  • Invoice from the completed job, take payment by link, sync to QuickBooks or Xero
  • Customer portal with jobs, quotes, invoices and documents
Work orders and jobs

Which platforms provide real-time operational reporting across technicians, work orders, branches, and service contracts?

Fieldproxy's live operations dashboard shows jobs today, at risk and closed the moment a status changes, with revenue and margin, technician utilisation and SLA performance split by team, account or region. Any other number can be asked for in plain English and kept as a report.

  • Live ops board that re-runs its own queries, for the screen in dispatch
  • Revenue, cost and margin by trade, technician, customer or job type
  • Wrench time, drive time and idle time per team or technician
  • Daily, weekly or monthly digests to email, Slack or Teams
Dashboards and reporting

What is the best enterprise field service management software for companies with complex workflows and multiple service locations?

For complex workflows across many locations, the best enterprise field service software is the one configured to your process rather than one you work around. Fieldproxy sets up your job types, stages, territories, skills, roles and approval rules, standardises them across regions, and still lets each region keep the steps it genuinely needs.

  • Territories, skills, user roles and permissions set up to your structure
  • Approval rules for changes over the limits you set
  • Connects to QuickBooks, Xero, Stripe, Salesforce, HubSpot and calendars, plus a REST API and webhooks
  • Unlimited users, so the price does not move with headcount across regions
Integrations

How do I calculate the ROI of implementing field service management software?

Add up the office hours the software takes off scheduling, chasing and invoicing, the extra jobs technicians fit in when routes and paperwork are handled, and the cash that comes in sooner when invoices go out the day the job closes. Subtract the software and setup cost. With Fieldproxy, one price per company keeps that cost flat as you hire.

  • Office time: hours a week on scheduling, dispatch calls, data entry and invoice chasing, times the loaded hourly cost
  • Field capacity: extra jobs per technician per week, times average job value
  • Cash: days from job completion to invoice, before and after
  • Cost: software plus setup, which per-user pricing raises with every hire
Labor cost calculator

How can I automate field service operations without hiring more dispatchers or administrative staff?

Hand the repeatable office work to AI agents that work inside your own process. Fieldproxy's agents answer calls, texts and emails, book jobs, build and rebuild the schedule, keep customers updated, chase missing paperwork and draft invoices, and you confirm anything that matters before it happens.

  • Answering and booking from calls, texts and email
  • Schedule built overnight and rebuilt when a tech calls in sick
  • ETAs, reschedules and follow-ups sent without anyone in the office
  • Invoices drafted from completed jobs, overdue ones chased
AI field service management software

Questions

Field service management software, answered.

What is field service management software?

Field service management (FSM) software runs the work that happens at customers' sites: taking requests, scheduling and dispatching technicians, the mobile app they use on the job, quotes, invoices and payments, recurring maintenance, and the customer updates in between. Fieldproxy is AI-native field service management software set up to how your business already works, with Fieldproxy AI agents that assist your team.

How much does field service management software cost?

FSM pricing is usually per technician per month, tiered by number of users, or one price per company. Per-user plans look cheap for a small team and rise with every hire. Fieldproxy is one price per company with unlimited users, and each plan includes a monthly allowance of AI credits.

What is the best field service management software for a small business?

The best FSM software for a small business is the one that fits how you already work and keeps a sensible price as you hire. If a template tool matches your process, it may be enough. If your stages, forms or pricing don't fit a template, Fieldproxy sets the software up to your process, with unlimited users, one price per company.

What is AI field service management?

AI field service management means AI agents assisting your team inside your field service software: answering calls and texts, booking jobs, building and rebuilding the schedule, dispatching the right technician, keeping customers updated and drafting invoices. In Fieldproxy you confirm anything that matters before it happens.

How long does it take to set up field service software?

With Fieldproxy, we map how you run on a 30-minute call and have it configured and live within a day. We then migrate your customers, sites and jobs and switch you over when your team is ready. Fieldproxy AI moves it all over from any major tool or custom system in less than a day.

Can field service software be customized to my process?

Most FSM tools let you change settings inside a fixed template. Fieldproxy is built the other way round: your job stages, forms, checklists, statuses and pricing rules are set up to your process, and you change them later by asking in plain English.

Is there a mobile app for technicians?

Yes. Fieldproxy's technician app runs on Android and iOS and works offline, with checklists, photos, signatures and GPS check-in, all set up to your own forms.

Is Fieldproxy cloud based?

Yes. Fieldproxy is cloud based field service management software. The office runs it in a web browser, and technicians use the Fieldproxy field service management app on Android and iOS, which keeps working offline and syncs when they are back in signal.

Does it work with QuickBooks, Xero and ChatGPT?

Yes. Fieldproxy connects to QuickBooks, Xero and Stripe, among others, and its MCP server lets you run your field service workspace from ChatGPT, Claude or Microsoft Copilot, with every change confirmed first.

See your field service software built around you.

Get your own custom field service management within a day. Tailored to your workflows. A 30-minute call on how you run, then we show you the AI agents running it.

Get DemoSee pricing